Experienced Scale Customer Success Manager – Global HR Platform Development and Customer Retention

At arenaflex, we're revolutionizing the way businesses operate globally by providing a comprehensive HR platform that simplifies payroll, benefits, taxes, and compliance. As a Scale Customer Success Manager, you'll play a crucial role in ensuring our customers achieve success with our platform, fostering long-term partnerships, and driving customer retention and growth. If you're passionate about delivering exceptional customer experiences, have a proven track record of growing and developing customers, and are excited about the prospect of working with a global team, we want to hear from you!

About arenaflex

arenaflex is the only global HR platform you'll ever need. Our platform enables businesses to run global HR like a local in every country, streamlining payroll, team management, talent acquisition, and HR data consolidation. With a world-class team scattered across the globe, we're backed by top investors and committed to empowering businesses to thrive in a rapidly changing world. Our culture is built on asynchronous work, ownership, and proactive action, allowing our team members to work flexibly and maintain a healthy work-life balance.

How we work

At arenaflex, we thrive on asynchronous work, which means you'll have the flexibility to plan your schedule around your life, not around meetings. We empower our team members to take ownership and be proactive, defaulting to action instead of waiting. Our work environment is designed to support your life-work balance, and we encourage you to put yourself and your family first.

The Role

As a Scale Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. Your primary focus will be on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions. You'll work closely with our customers to understand their needs, suggest targeted solutions, and manage implementation/onboarding projects.

Key Responsibilities

* Take responsibility for the entire customer journey, from onboarding to long-term relationship management

• Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase
• Manage campaigns and product promotion, and introduce new features to clients
• Ensure delivery model is focused on quality and customer success outcomes
• Monitor customer complaints and provide assistance to solve any concerns or problems
• Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams
• Educate and train customers on key information and processes to set them up for success
• Become a global HR expert, sharing your expertise on all of arenaflex's products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management

What we're looking for

* Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase

• Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
• Ability to manage implementation/onboarding projects and working with a large book of clients
• Excellent attention to detail
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
• Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
• Fluent written and spoken English, with well-structured communication skills

Nice to have

* Knowledge of how global organizations and start-ups work

• Readiness to work in a fast-paced environment
• Understanding of remote working

Benefits and Perks

* Work from anywhere

• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

Compensation

arenaflex's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. The base salary range for this full-time position is $29,100 USD to $60,000 USD, and our salary ranges are determined by role, level, and location.

Application process

* Interview with recruiter

• Interview with future manager
• Interview with team members (no managers present)
• Bar Raiser Interview
• Prior employment verification check

How to apply

* Please fill out the form below and upload your CV with a PDF format.

• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at arenaflex.
• If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis. Apply To this Job Apply for this job Apply for this job