Key Account Manager, Americas

General information

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Location: Los Angeles, CA 

Workplace Type: Hybrid

About the Position

As the Market Manager for chains hotels, you are joining one of the most dynamic teams at the Americas team of Trip.com Group. You will be responsible for managing and expanding the partnership and the relationships with major hotel chain partners within the Americas region. To succeed in this role, you will need to demonstrate advanced communication skills to manage different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.

In this role, you will get to

• Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategy and objectives, and help to grow the revenue
• Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs
• Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
• Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
• Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level in hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
• Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners
• Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
• Other assigned tasks based on business need

What you will need to succeed

• Over 5 years of expertise in business development, strategic account management, revenue/yield management in the online travel or hospitality industry
• Fluent in English
• Valid working permit/visa in the US (no sponsorship)
• Bachelor’s or Master’s degree in a related field
• Very proactive and strong sense of ownership
• Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
• Strong strategical thinking skills, proactive, creative, innovative, and able to drive and manage change
• Ability to demonstrate professional presentation
• Strong business knowledge of the hotel chain industry and connectivity knowledge
• Team player with a driven “get it done” attitude
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Willing to travel based on business needs

What We Provide

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.