Temporary Customer Service Representative - Remote Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our Laboratory Billing Services Department. As a Temporary Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about providing top-notch customer service and have a background in medical insurance, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization committed to delivering innovative, patient-centered care. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. With a strong focus on quality, safety, and compassion, we strive to create a positive and supportive work environment that fosters growth and development.
Job Summary
We're seeking a Temporary Customer Service Representative to join our team on a full-time, day shift basis (Monday through Friday, 8:00am-5:30pm) for a 3-4 month temporary assignment. As a Temporary Customer Service Representative, you'll be responsible for handling incoming calls, resolving issues related to member eligibility, plan prescription benefits, and claim payment issues, as well as providing quality service and customer satisfaction through effective communication and education.
Key Responsibilities
* Handle incoming calls from members or patients to address issues related to: + Member eligibility + Plan prescription benefits + Claim payment issues + Patient services needs (e.g., updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling)
- Provide quality service and customer satisfaction through effective communication and education
- Utilize Epic EMR experience to navigate patient records and resolve issues efficiently
- Maintain accurate and up-to-date records of patient interactions and issues resolved
- Collaborate with internal teams to resolve complex issues and ensure seamless patient care
- Participate in ongoing training and education to enhance customer service skills and knowledge of medical insurance and billing processes
Essential Qualifications
* High School Diploma or equivalent (required)
- Two years of customer service experience, preferably in a hospital or physician's office setting, specifically in laboratory services
- Experience registering patients and handling high-volume calls in a call center environment (preferred)
- Epic EMR experience (preferred)
- Data entry skills and proficiency in using electronic medical records systems
Preferred Qualifications
* Experience working in a medical receptionist or healthcare administrative role
- Knowledge of medical insurance and billing processes
- Familiarity with scheduling software and systems
- Bilingual or multilingual skills (optional)
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Proficiency in using electronic medical records systems and data entry software
- Ability to maintain confidentiality and handle sensitive patient information
- Strong customer service skills and a patient-centered approach
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Temporary Customer Service Representative, you'll have access to ongoing training and education opportunities, including:
- Ongoing training and education on medical insurance and billing processes
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that fosters growth, development, and collaboration. As a Temporary Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional patient care and experiences. Our company culture is built on the following values:
- Patient-centered care and compassion
- Quality, safety, and excellence
- Collaboration, teamwork, and communication
- Innovation and continuous improvement
- Respect, empathy, and inclusivity
Compensation, Perks, and Benefits
As a Temporary Customer Service Representative, you'll receive a competitive hourly rate of $20/hour. This is a temporary, full-time position with a 3-4 month assignment. Unfortunately, this position does not offer benefits. However, you'll have the opportunity to work in a dynamic and supportive environment with a team of dedicated professionals.
How to Apply
If you're passionate about providing exceptional customer service and have a background in medical insurance, we want to hear from you! Apply now to join our team as a Temporary Customer Service Representative at arenaflex. Apply for this job