Loss Prevention Customer Service Associate II - Remote

Join the arenaflex Family and Discover a World of Opportunities in Loss Prevention and Customer Service! At arenaflex, we're not just a company – we're a family of passionate individuals dedicated to delivering exceptional customer experiences and preventing loss. As a Loss Prevention Customer Service Associate II, you'll play a vital role in maintaining a safe and secure environment for our customers and employees. If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading global off-price apparel and home fashion retailer, operating a portfolio of brands that includes Marshalls, TJ Maxx, and HomeGoods. With a rich history of innovation and a commitment to customer satisfaction, we've become one of the world's largest and most successful retailers. Our success is built on a foundation of teamwork, integrity, and a passion for delivering exceptional customer experiences.

Responsibilities

As a Loss Prevention Customer Service Associate II, you'll be responsible for:

• Serving as a visual deterrent to prevent potential loss and dishonesty, while wearing a Body Worn Camera
• Maintaining a professional stance in the designated area at the front of the store
• Greeting customers, demonstrating courtesy and respect, and responding to customer requests for assistance
• Observing and reporting any suspicious behavior or critical incidents to LP or store management
• Performing a closing safety sweep of the store with a member of management
• Adhering to all Company policies and procedures, and documenting required incidents in AIIM Case Management
• Performing other duties as assigned

Requirements

To succeed in this role, you'll need:

• 0-2 years of retail or security experience
• Strong verbal and written communication skills
• Sound decision-making skills and ability to take initiative
• Ability to stand for long periods of time and prioritize/organize workload effectively

What We Offer

As a valued member of the arenaflex team, you'll enjoy:

• Competitive salary: $13.05 - $18.25 per hour
• Comprehensive benefits package, including:

+ Associate discount + EAP + Smoking cessation + Bereavement + 401(k) Associate contributions + Child care & cell phone discounts + Pet & legal insurance + Credit union + Referral bonuses + 401(k) match + Medical/dental/vision + HSA + Health care FSA + Life insurance + Short/long term disability + Paid parental leave + Paid holidays/vacation/sick + Auto/home insurance discounts + Scholarship program + Adoption assistance

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Loss Prevention Customer Service Associate II, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement to leadership roles within the company
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's always evolving. As a Loss Prevention Customer Service Associate II, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Respect and inclusivity for all employees
• Open communication and transparency
• A commitment to innovation and continuous improvement
• A focus on customer satisfaction and loyalty

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Apply now to join the arenaflex family and take the first step towards a rewarding new role. Apply Now Apply for this job Apply for this job