Experienced Customer Support Representative – Retail Security Solutions
At arenaflex, we're on a mission to revolutionize loss prevention in the retail industry. Using cutting-edge visual AI and manual reviewer technologies, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.
About the Role
We're seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences and operational support to various departments. Your primary responsibilities will include handling support tickets, maintaining up-to-date documentation, and addressing customer queries. As a liaison between customers and internal teams, you'll help improve processes and contribute to overall customer satisfaction.
Responsibilities
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Providing proactive and responsive customer communication:
+ Warm outreach calls/emails to check on camera installations and usage. + Inbound support to answer queries and resolve installation or operational issues.
- Sharing updates on new products and services to help customers maximize value.
- Resolving issues swiftly, troubleshooting directly or escalating complex problems.
- Ensuring installation completion through follow-up reminders and assistance.
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written English skills.
- 1+ year of customer-facing experience—preferably in customer service or support.
- Strong problem-solving, data entry, and communication abilities.
- Availability to work 40 hours per week on Eastern Standard Time (EST).
Why Join arenaflex?
* Competitive salary and benefits.
- Be part of a rapidly growing team reshaping retail security.
- Full remote work flexibility with a dynamic, global team.
- Opportunity to work with cutting-edge data tools and technologies.
Job Details:
* Full-time status (40 hours per week).
- Able to work during US Eastern time zone.
- Competitive hourly rate ($5-$6 USD/hr).
- Location: Philippines.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Representative, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and collaborative team environment that encourages open communication and feedback.
- Flexible work arrangements to balance your work and personal life.
- A comprehensive benefits package that includes health insurance, paid time off, and more.
How to Apply
If you're passionate about delivering exceptional customer experiences and contributing to the growth and success of arenaflex, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
About arenaflex
arenaflex is a rapidly growing company that's revolutionizing loss prevention in the retail industry. Our mission is to provide cutting-edge visual AI and manual reviewer technologies that help retailers detect theft and improve their bottom line. With a global team of talented professionals, we're committed to delivering exceptional customer experiences and operational support to our clients.
Join Our Team
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. If you're a motivated and customer-focused individual who's looking for a new challenge, we encourage you to apply for this exciting opportunity. Together, let's shape the future of retail security and make a meaningful impact on the lives of our customers. Apply for this job