Part-Time Weekend & Night Shift Customer Service Representative – Deliver Exceptional Customer Experiences at arenaflex

About arenaflex

arenaflex is a leading provider of innovative solutions in the HVAC industry, dedicated to delivering exceptional customer experiences and top-notch services. Our team is passionate about building long-lasting relationships with our customers and providing them with the best possible experience. As a key member of our team, you will play a vital role in helping us achieve our mission and continue to grow and succeed in the industry.

Job Summary

We're seeking a highly skilled and dedicated Part-Time Weekend & Night Shift Customer Service Representative to join our team at arenaflex. As a key member of our office staff, you will be responsible for providing top-notch customer service, answering after-hours phone calls, and scheduling appointments between customers and on-call technicians in the West Berlin, NJ area. If you're a motivated and customer-focused individual who is looking for a dynamic and rewarding work environment, we encourage you to apply for this exciting opportunity.

What We Offer

• Competitive hourly wage: $15 - $17 per hour, depending on experience
• Remote work opportunities: after completing the first month of training in the office, you'll have the flexibility to work from home and enjoy a better work-life balance
• A supportive and dynamic work environment: our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us
• Opportunities for career growth and development: arenaflex is committed to continuing education and growth, and we're looking for individuals who are career-oriented and strive to advance in the customer service industry

Day-to-Day Responsibilities

In this part-time dispatcher position, you will work from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends, with flexibility to choose from multiple shifts. Your duties will include:

• Answering phone calls and responding to customer needs via email: you'll be the first point of contact for our customers, and you'll be responsible for providing them with exceptional customer service and resolving any issues they may have
• Scheduling appointments with customers and maintaining an organized system: you'll be responsible for scheduling appointments with customers and technicians, and maintaining an organized system to ensure that all appointments are scheduled and completed on time
• Documenting and recording services, and keeping track of account changes: you'll be responsible for documenting and recording all services provided to customers, and keeping track of any changes to their accounts
• Assisting with miscellaneous office duties as needed: you'll be responsible for assisting with various office duties, such as data entry, filing, and other tasks as needed

About arenaflex

At arenaflex, we pride ourselves on delivering first-rate HVAC services and products at affordable prices. We're committed to customer satisfaction and have built a reputation as the highest-rated company in the area. Our team is dedicated to continuing education and growth, and we're looking for like-minded individuals to join our team.

Ideal Candidate

We're looking for a highly skilled and motivated individual who:

• Excels in communication and problem-solving: you'll be the first point of contact for our customers, and you'll be responsible for resolving any issues they may have
• Is highly organized and efficient: you'll be responsible for scheduling appointments and maintaining an organized system, so you'll need to be highly organized and efficient
• Is career-oriented and strives to advance in the customer service industry: arenaflex is committed to continuing education and growth, and we're looking for individuals who are career-oriented and strive to advance in the customer service industry
• Has excellent phone skills and customer service experience: you'll be responsible for answering phone calls and responding to customer needs via email, so you'll need to have excellent phone skills and customer service experience

Requirements

• Customer service experience: you'll need to have experience in customer service, either in a call center or in a retail environment
• Excellent phone skills, including fielding inbound and outbound customer and technician calls: you'll need to have excellent phone skills and be able to field inbound and outbound customer and technician calls

Take the Next Step

If you're ready to join a dynamic team and deliver exceptional customer experiences, apply now to become a Part-Time Weekend & Night Shift Customer Service Representative at arenaflex. We can't wait to hear from you!