Licensed Transaction Coordinator (Temporary) - Massachusetts

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity. As a Temporary Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

• Day-to-Day Responsibilities:
• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
• You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
• Qualifications:
• A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.
• One year of customer service experience is required.
• Excellent attention to detail, organizational and interpersonal skills.
• Clear and concise verbal and written communication.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• Experience using email and phone to communicate with clients and other parties required.
• Calm demeanor when resolving issues and communicating with agents and clients.
• Experience juggling multiple priorities in a fast-paced environment.
• Strong sense of accountability for the agent and client experience.
• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.
• Schedule:
• Monday–Friday, 8am - 5:00pm.

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