Record Retrieval Specialist
Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.
Job Description
As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner. Essential Duties and Responsibilities All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.
- Data Entry;
- Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
- Review of prepayment requests for accuracy and then inputting those into our system;
- Answering status requests made by the client;
- Processing rejections based on the client protocol;
- Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.
ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply! Job Type: Full-time
- Prior experience in record retrieval (whether from the vendor side or the physician's side);
- Excellent written and verbal communication;
- Strong work ethic;
- Strong computer skills;
- Effective organizational skills;
- Ability to Multi-Task;
- Detail-oriented;
- Ability to work independently in a remote setting;
- Knowledgeable of basic Microsoft Office Programs (preferred);
- Appropriately maintaining the diary schedule set in place for follow-up;
- Ability to adhere to multiple client protocols;
- Entering accurate diary entries in the system for all events regarding workflow;
- Responding to client inquiries in a timely and appropriate manner;
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