Bilingual Call Center Agent (English/French Canadian)
Join Our Team! At Connexus Resource Group, we believe great customer experiences start with great people. We are looking for professional, detail-oriented, bilingual agents who can confidently support dealership partners in both English and French Canadian. If you thrive in a fast-paced environment, enjoy problem-solving, and bring strong communication skills to every interaction, we want to connect with you.
About the Role
As a Bilingual Call Center Agent, you will provide inbound and outbound phone support, along with chat support, for dealership partners using an auction platform. Agents will assist dealers with account setup, User ID registration, enrollment processes, and application workflows while delivering a high level of customer service and professionalism. This role also supports dealer inquiries involving disputes, transportation coordination, and title assistance, ensuring concerns are resolved efficiently or escalated to the appropriate department when needed. What You’ll Do
- Handle inbound and outbound calls in both English and French Canadian
- Provide chat support to dealership partners
- Assist dealers with User ID registration, enrollment, and account application workflows
- Support dealer inquiries related to disputes, transportation, and title assistance
- Route escalations to the appropriate departments when necessary
- Deliver professional and knowledgeable support that builds confidence in the platform
- Accurately document customer interactions across multiple systems
- Maintain productivity and quality expectations in a fast-paced environment
What We’re Looking For
- Fluent in English and French Canadian, both verbal and written (non-negotiable)
- Previous experience in inbound/outbound call centers, chat support, or technical support roles
- Prior sales experience preferred, ideally within B2B or automotive environments
- Strong active listening and problem-solving skills
- Ability to ask effective clarifying questions and resolve complex issues
- Comfortable multitasking across multiple systems and platforms
- Professional written and verbal communication skills in both languages
- Advanced typing skills with a minimum of 40 WPM
- Strong grammar and written communication in English and French Canadian
- Intermediate or higher proficiency with Microsoft Office Suite preferred
- Ability to adapt quickly to changing processes and program updates
- Strong independent work ethic while also collaborating effectively within a team
What We Offer:
- Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
- 401k Savings Plan: Secure your financial future with our competitive savings plan.
- Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
- Monthly Drawings: Win exciting prizes like gift cards and electronics!
- Paid Time Off: Earn paid time off from day one—because you deserve a break!
- Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
- DailyPay Partner: Access your earnings daily—because life doesn’t wait!
We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions. Hiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource Group Throughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search. To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [email protected]. Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [email protected]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law. Apply tot his job Apply To this Job