Experienced Data Analyst – Customer Success Strategy at arenaflex
Unlock the Power of Customer Insights and Drive Business Growth
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. Our Customer Success Strategy & Automation Team is at the forefront of this movement, leveraging cutting-edge tools, automation, and processes to deliver best-in-class customer experiences. We're now seeking an experienced Data Analyst to join our team and help us unlock the full potential of our customer data.
About arenaflex
arenaflex is a leading provider of customer service and support software, empowering businesses to deliver exceptional experiences to their customers. Our platform is built on a foundation of innovation, collaboration, and a deep understanding of the customer journey. We're proud to power billions of conversations with brands you know and love, and we're committed to making a positive impact on the world.
The Role
As a Data Analyst on our Customer Success Strategy & Automation Team, you'll play a critical role in helping us drive business growth and customer retention. You'll work closely with our Customer Success leaders to analyze complex customer data, identify trends and insights, and develop actionable recommendations to inform our strategy. Your expertise will help us scale best practices, improve decision-making, and ultimately lead to more successful customers.
Key Responsibilities
• Analyze customer data, including health scores, product usage, support trends, and CS engagement data, to identify opportunities for growth and improvement
- Build dashboards and reports to track key metrics related to customer success, adoption, retention, and risk
- Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
- Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
- Provide retrospective analysis on churned customers to inform arenaflex's retention strategy
- Support segmentation, headcount planning, and coverage model analysis
- Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
- Translate business questions into actionable reporting and dashboards
Qualifications
• 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment
- Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
- Understanding of customer success, retention, and post-sales engagement models
- Strong business acumen and ability to tie analysis to strategic impact
- Experience working with cross-functional stakeholders, including CS, Sales, and Product
- Strong communication skills – ability to explain data insights to non-technical audiences
- Experience working as an analyst supporting Customer Success preferred
- Experience working with Gainsight, Salesforce, or Snowflake preferred
What You'll Get
• A high-impact role at the intersection of technology and customer value
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- A dynamic and inclusive work environment that values collaboration, innovation, and continuous learning
- A competitive salary range of $113,000.00-$169,000.00, plus bonus, benefits, or related incentives
- The chance to make a real difference in the lives of our customers and the businesses we serve
About Our Culture
At arenaflex, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week. We're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace, and we're committed to making a positive impact on the world.
How to Apply
If you're a motivated and analytical individual who is passionate about customer success and data-driven decision-making, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Accommodations for Applicants with Disabilities
arenaflex endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [insert contact information] with your specific accommodation request. Apply for this job