Experienced Bilingual Customer Service Advocate - Remote Opportunity in New Mexico
At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Bilingual Customer Service Advocate, you'll play a vital role in making a difference in the lives of millions of people by providing exceptional service to our customers. If you're fluent in English and Spanish, passionate about helping others, and eager to grow your career, we invite you to join our team. Imagine being able to connect with customers who speak the same language as you do, providing them with answers to their health plan questions and helping them navigate the complexities of the healthcare system. As a Bilingual Customer Service Advocate, you'll be the voice of arenaflex, ensuring that our customers receive the support and guidance they need to make informed decisions about their health.
About arenaflex
arenaflex is a leading healthcare company that's committed to making a positive impact on the lives of our customers and the communities we serve. We're passionate about creating a healthier world, one where everyone has access to quality care and the resources they need to thrive. Our mission is to help people live healthier lives and make the healthcare system work better for everyone.
The Opportunity
As a Bilingual Customer Service Advocate, you'll be responsible for providing exceptional service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner. You'll work closely with our customers to understand their needs, provide guidance and education on healthcare topics, and help them navigate our digital self-service tools and resources.
Key Responsibilities
* Respond to and resolve customer service inquiries and issues on the first call, identifying the topic and type of assistance the caller needs
- Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, including selecting the best benefit plan options and maximizing the value of their health plan benefits
- Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Support customers in confidently navigating myarenaflex.com and other arenaflex websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources
- Serve as a key support resource across multiple Medicaid markets
Requirements
* High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 2 years of customer service or relevant experience analyzing and solving issues/concerns
- Bilingual fluency in English and Spanish
- Ability to work full-time, Monday - Friday between 9:30am – 6:00pm CST, including the flexibility to work occasional overtime given the business need
- Experience with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
Preferred Qualifications
* Healthcare/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
- Sales or account management experience
Telecommuting Requirements
* Reside within New Mexico
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service (arenaflex requires a wired internet connection: cable, DSL, or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Pay and Benefits
* Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.
- In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)
- The salary for this role will range from $17.74 - $31.63 hourly based on full-time employment
Why Join arenaflex?
* Make a difference in the lives of millions of people by providing exceptional service to our customers
- Work in a fast-growing environment with opportunities for career growth and development
- Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401k plan
- Participate in incentive and recognition programs to reward your hard work and dedication
- Take advantage of our equity stock purchase program to invest in your future
How to Apply
If you're passionate about making a difference in the lives of others and eager to grow your career, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of millions of people. Apply now to become a Bilingual Customer Service Advocate at arenaflex. Apply for this job