Immediate Hiring: Seasonal (June-Aug) Ticket & Customer Service Representative at arenaflex

At arenaflex, we're passionate about creating unforgettable experiences for our customers, and we're looking for a highly motivated and customer-centric individual to join our team as a Seasonal Ticket & Customer Service Representative. As a key member of our team, you'll have the opportunity to travel across the country, providing exceptional customer support at the box office and entry gates during Drum Corps International (DCI) events.

About arenaflex

arenaflex is a leading organization dedicated to the development of youth through the arts. As a nonprofit organization, we're committed to showcasing live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth. Our mission is to provide a platform for young people to develop their skills, build confidence, and make a positive impact on their communities.

Position Overview

As a Seasonal Ticket & Customer Service Representative, you'll be responsible for providing exceptional customer support at the box office and entry gates during DCI events. This role requires a motivated individual with strong customer service experience, ready to engage with attendees and assist with ticket sales. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on our community.

Key Responsibilities

* Arrive promptly at designated box office locations to assist with preparation for ticket sales

• Facilitate event walk-up sales and respond to customer inquiries
• Assist customers in selecting the best seats within their preferred price range
• Troubleshoot mobile ticket access issues for customers
• Resolve customer conflicts with support from the On-site Ticket Office Manager
• Address customer concerns, requests, and complaints courteously and efficiently
• Maintain a positive attitude and a genuine interest in helping others
• Foster a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion
• Perform additional duties as needed

Experience and Qualifications

* Previous customer service experience required; box office experience preferred

• Willingness to travel for 3-5 consecutive days
• Highly motivated self-starter with strong verbal communication skills
• Ability to work hands-on and engage with both customers and staff
• High school diploma required

Additional Information

* Seasonal position from late June through mid-August, with required training throughout the winter and spring (virtual options available)

• Candidates must pass a clear background check (cost covered by arenaflex)
• Sexual Abuse Prevention Certification Training is required (cost covered by arenaflex)
• Compensation: $250 per event (before taxes)
• Travel and hotel expenses covered by arenaflex
• Four complimentary tickets to various arenaflex-operated events
• Potential for growth to On-Site Ticket Office Manager

Why Join arenaflex?

* Be part of a dynamic team that's passionate about delivering exceptional customer experiences

• Travel across the country and experience new places and cultures
• Develop your skills and build your confidence in a supportive and inclusive environment
• Make a positive impact on our community and contribute to the development of young people through the arts
• Enjoy a competitive salary and benefits package, including travel and hotel expenses covered

How to Apply

If you're a motivated and customer-centric individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Seasonal Ticket & Customer Service Representative at arenaflex. Apply to this job Don't miss out on this opportunity to join our team and make a positive impact on our community. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job