Experienced Provider Customer Service Call and Chat Representative – Remote in Multiple Locations

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in advocating for providers, resolving issues, and promoting self-service digital tools. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional care. We're committed to fostering a culture of collaboration, innovation, and customer-centricity. Our team is passionate about making a difference in the lives of healthcare providers and the patients they serve.

Responsibilities

As an Experienced Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilizing strong multitasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution

Requirements

To be successful in this role, you'll need:

• A High School Diploma / GED or equivalent work experience
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• The ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

Nice-to-haves

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Benefits

As an arenaflex team member, you'll enjoy:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a remote team member, you'll have the flexibility to work from the comfort of your own home, with access to the latest technology and tools to help you succeed.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Whether you're looking to develop new skills, take on new challenges, or advance your career, we're here to support you every step of the way.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as an Experienced Provider Customer Service Call and Chat Representative. Apply for this job