Experienced Full Stack Benefits Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading global company, as an Experienced Full Stack Benefits Customer Service Representative. As a key member of our team, you will have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. With a focus on delivering exceptional customer service, you will spend your day on the phone, assisting with chat and message center interactions as you gain experience. This is a seasonal role with opportunities for career growth and advancement, including the possibility of transitioning to a full-time position with arenaflex.

About arenaflex:

arenaflex is a top-notch global company that partners with clients to drive transformation and capitalize on change. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we help progressive leaders unlock business value through a range of solutions.

Key Responsibilities:

As an Experienced Full Stack Benefits Customer Service Representative, you will be responsible for:

• Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations, consistently meeting commitments via phone, email, and instant message
• Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information
• Maintaining and documenting complete and accurate call and case notes in a professional manner
• Regularly participating in team meetings and training
• Performing other duties as assigned

Requirements:

To be successful in this role, you will need:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High-level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment, including online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words per minute
• Experience working in a customer service-related field
• High School degree required

Preferred Qualifications:

* Associate or Bachelor's degree

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish (for bilingual positions)

Work Environment and Culture:

As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance. arenaflex values diversity, equity, and inclusion and is an equal opportunity employer. We offer a dynamic and supportive work environment, with opportunities for career growth and advancement.

Compensation and Benefits:

The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Instructions:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by [insert date] to be considered for this role. Apply for this job