Experienced Pre-Approval Customer Due Diligence Investigator – Remote Opportunity at arenaflex

At arenaflex, we're committed to fostering a culture of innovation, collaboration, and excellence. As a leading financial institution, we're dedicated to providing our customers with exceptional service and support. We're now seeking an experienced Pre-Approval Customer Due Diligence Investigator to join our team and help us maintain the highest standards of risk management and compliance.

About arenaflex

arenaflex is a forward-thinking financial institution that's passionate about delivering personalized banking solutions to our customers. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the financial industry. Our team is comprised of talented professionals who share a common goal: to provide exceptional service and support to our customers.

Job Summary

As a Pre-Approval Customer Due Diligence Investigator at arenaflex, you'll play a critical role in ensuring the integrity of our customer onboarding process. You'll be responsible for investigating and reviewing customers considered to be restricted per arenaflex policy, determining their eligibility for onboarding and/or expansion of the relationship. You'll work closely with our Segment colleagues and Risk Partners to obtain additional information and documentation, and provide recommendations for follow-up and possible account closure for customers that exceed our risk tolerance.

Key Responsibilities

* Perform research and analysis of restricted customer and prospective customers through public records, media, or other research tools.

• Review customer transactional activity in combination with the customer profile to determine if the customer falls within arenaflex's risk tolerance.
• Effectively communicate both in writing and verbally with arenaflex Segment colleagues and Risk Partners to obtain additional information and documentation.
• Perform enhanced due diligence on high-risk and restricted individuals and businesses.
• Recommend appropriate follow-up and possible account closure for customers that exceed arenaflex's risk tolerance.
• Adhere to department SLAs, while also maintaining productivity and quality standards.
• Participate in presentation of high-risk customers to Senior Management.
• Identify areas for process improvements.

Essential Qualifications

* High School Diploma required.

• 1 or more years of investigative experience required with a focus in Enhanced Due Diligence or Customer Risk Management.
• In lieu of EDD experience, 2 or more years of investigative experience in AML/BSA.
• Excellent writing skills, with experience writing in a concise and understandable format.
• Excellent critical thinking, communication, interpersonal, and organizational skills in a high-pressure environment.

Preferred Qualifications

* Understanding of arenaflex's High Risk and Restricted Customer Policy.

• Knowledge of federal regulations (USA PATRIOT Act, Bank Secrecy Act, Federal Financial Institutions Examination Council, etc.).
• SAR experience.
• Higher level education/courses in Intelligence Studies and/or Criminal Justice preferred.
• Knowledge of BSA and AML required, working experience is preferred.
• Professional certification (i.e. CAMS, CFE) preferred.
• Ability to work in a fast-paced, high-pressure environment with professionalism, courtesy, and tact.
• Ability to shift priorities as needed to meet demand.
• Basic PC skills - MS Word, Excel, web-based applications.
• Excellent verbal, written, and interpersonal communication skills.
• Analytical and Problem-Solving abilities.
• Strong attention to detail.
• Self-motivated, deadline-driven, and able to work in an ever-changing environment.
• Ability to utilize multiple bank systems concurrently.

Work Environment and Culture

As a remote employee at arenaflex, you'll have the flexibility to work from the comfort of your own home while still being connected to our team. We're committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional service and support to our customers, and we're looking for like-minded individuals to join us on this journey.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. We're committed to providing our employees with the tools and resources they need to succeed, and we're proud to offer a comprehensive benefits package that includes:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented individual with a passion for risk management and compliance, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, and we're proud to be an equal opportunity employer.

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer and prohibits the use of tobacco products in the workplace. We're committed to providing a healthy and safe work environment for all employees, and we're proud to be a tobacco-free employer.

Note to Agency Recruiters

arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job