Experienced Seasonal Customer Experience Representative – Next-Generation Customer Service

At arenaflex, we're on a mission to revolutionize the customer experience landscape for fast-growing technology companies. As a Seasonal Customer Experience Representative, you'll be at the forefront of delivering exceptional service to our clients' customers, helping them achieve their health and wellness goals and expectations. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of outsourced digital services and next-generation customer experience to the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a cloud-based infrastructure and a presence in twenty-three locations across twelve countries, we're committed to supporting our clients' growth while fostering a culture of constant motion, innovation, and inclusivity.

Our People First Culture

At arenaflex, we believe that our employees are our greatest asset. That's why we prioritize their well-being, offering competitive industry salaries, comprehensive benefits packages, and a range of departments dedicated to supporting their growth and development. Our Total Rewards, Wellness, HR, and Diversity teams work tirelessly to create an inclusive environment that promotes internal mobility, professional growth, and community impact. Join our team today and experience the arenaflex difference!

What We Offer

As a Seasonal Customer Experience Representative, you'll enjoy:

• Competitive industry salaries and comprehensive benefits packages
• Opportunities for professional growth and development through our Total Rewards, Wellness, HR, and Diversity departments
• A dynamic and inclusive work environment that values diversity and promotes community impact
• Flexible scheduling and remote work options
• Access to cutting-edge technology and software tools
• Collaborative team environment with opportunities for growth and development

Key Responsibilities

As a Seasonal Customer Experience Representative, you'll be responsible for:

• Managing multiple software applications (email, phone) and technology platforms to provide front-line support to customers
• Executing multiple special tasks and projects, including moderating customer reviews, managing customer exceptions, and providing detailed reporting
• Advocating for customer needs by suggesting and implementing customer experience improvements
• Building positive rapport and communicating effectively with different personality types as the main touchpoint with the client
• Being empathetic towards customers and their needs, treating them with first-class service
• Managing and reporting metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings

Required Qualifications

* 2+ years of working in customer service, preferably in a technical support or healthcare environment

• Strong written and verbal communication skills
• Experience with Salesforce, Zendesk, Mailchimp, Mandrill, Redash, and Google Products
• Extreme attention to detail; preference for organization, order, and consistently achieving goals
• A commitment to your team and a willingness to take on roles that go beyond the call of duty
• The ability to easily communicate with customers about sensitive or difficult topics
• A winner's mindset; you set out to achieve the gold and don't accept falling short of your goal
• High School Diploma or Equivalent

Preferred Qualifications

* Start-up or e-commerce experience highly preferred

• Bachelor's degree preferred but we will consider equivalent work experience

Work Location / Work Schedule / Travel

* The Hours of Operation are Monday-Friday, 7 am-7 pm CST. Schedules offered will fall between these hours

• Location: Remote, Must live within 60 miles of Brownsville TX or New Braunfels TX
• No Travel required, outside of equipment pickup

How We Partner To Protect You

arenaflex will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of arenaflex.

DEI and EEO

arenaflex is committed to providing equal access to opportunities and creating an inclusive environment for all employees. We welcome applicants of different backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know. arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer.

How to Apply

We invite you to explore all arenaflex career opportunities and apply through the provided URL https://www.arenaflex.com/careers/. Apply for this job