Experienced Full Stack Customer Support Consultant – Multilingual Customer Experience Expert (Portugal, Remotely)

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading provider of Support-as-a-Service, we're committed to empowering our team members to thrive in a multicultural and multilingual environment. If you're a native French speaker with a passion for technology and a drive to succeed, we invite you to join our team as a Customer Support Consultant.

Unlock Your Potential with arenaflex

As a Customer Support Consultant at arenaflex, you'll have the opportunity to work with cutting-edge technology, master new skills, and achieve challenging goals in a dynamic and supportive environment. Our People First management approach prioritizes the growth and well-being of our team members, ensuring that you have the resources and support needed to excel in your role.

What You'll Do

As a Customer Support Consultant, you'll be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs. You'll also be expected to:

• Provide secure and timely support to customers, handling sensitive information with discretion and care
• Stay up-to-date with the latest technology and customer happiness practices, applying this knowledge to deliver exceptional customer experiences
• Collaborate with developers and other departments of various IT companies to resolve customer issues and improve overall support quality
• Maintain a working knowledge of our clients' products and services, providing expert support and guidance to customers
• Analyze and resolve complex customer issues, applying analytical and research skills to find effective solutions

What You Need to Succeed

To excel in this role, you'll need:

• Native French and English communication skills, with the ability to communicate effectively with customers and colleagues
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Analytical and research skills, with the ability to analyze complex customer issues and find effective solutions
• A positive and responsible attitude, with a strong commitment to customer satisfaction and support quality
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not required, experience with CRM systems and experience in crypto/finance would be a great plus in this role.

Benefits and Perks

As a Customer Support Consultant at arenaflex, you'll enjoy a range of benefits and perks, including:

• Flexible schedule and the opportunity to work fully remotely
• Inclusive international environment, with colleagues from over 30 countries and speaking over 60 languages
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation, ensuring you have the skills and support needed to excel in your role
• Work-life balance, with a focus on your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we've become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

If you're a motivated and customer-focused individual with a passion for technology, we invite you to join our team as a Customer Support Consultant. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with arenaflex.

Visit Our Website

Learn more about arenaflex and our team by visiting our website: www.arenaflex.com

DISCLAIMER

arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply to this job Apply for this job