Experienced Customer Success Manager – Small to Medium Business (SMB) EMEA

At arenaflex, we're revolutionizing the way businesses operate globally. As a rapidly growing Software as a Service (SaaS) company, we're breaking down borders that have traditionally limited both hiring and career opportunities. Our all-in-one payroll and HR platform empowers global teams to scale smarter, faster, and more compliantly. With a fully owned payroll infrastructure and AI-powered tools, we support every worker type in 150+ countries. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. As a Customer Success Manager at arenaflex, you'll be at the forefront of the global work revolution. You'll tackle complex challenges that impact millions of people's working lives, drive meaningful impact, and build expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities:

* Manage a growing team of Customer Success Managers in your region; recruit, hire, and train new team members

• Serve as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
• Proactively surface opportunities to improve the team's operational efficiency and the customer experience

Qualifications:

* Proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role

• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
• Data-oriented
• Experience working with clients and team members from multiple countries and across multiple time zones, preferred
• Experience working on a remote team, preferred
• Based in EMEA timezone, preferred
• Experience working at a high growth start-up or scale up, preferred
• Fintech or HRtech experience, preferred
• Multilingual, preferred

Total Rewards:

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

* Stock grant opportunities dependent on your role, employment status, and location

• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

About arenaflex:

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Why join arenaflex?

* Unlock global opportunity for every person, team, and business

• Be part of a rapidly growing SaaS company that's transforming the future of work
• Drive meaningful impact and build expertise that makes you a sought-after leader
• Enjoy a dynamic and inclusive work environment that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives
• Benefit from scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all

How to apply:

If you're a motivated and experienced Customer Success Manager looking for a new challenge, apply now to join our team at arenaflex. Visit our careers page to view the most up-to-date job listings and submit your application.

Note:

arenaflex will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Apply for this job