Experienced Bilingual Customer Service Advocate - Remote in New Mexico

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Bilingual Customer Service Advocate, you'll play a vital role in helping our customers navigate the complexities of their health benefits, making a meaningful impact on the lives of millions of people. If you're fluent in English and Spanish, passionate about delivering exceptional customer service, and eager to grow your career in a fast-paced and dynamic environment, we invite you to join our team.

About arenaflex

arenaflex is a leading healthcare company that's revolutionizing the way people access and experience healthcare. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Why Join arenaflex?

* Meaningful Work: As a Bilingual Customer Service Advocate, you'll have the opportunity to make a real difference in the lives of our customers, helping them navigate the complexities of their health benefits and providing them with the support they need to live healthier lives.

• Career Growth Opportunities: arenaflex offers a range of career growth opportunities, from training and development programs to promotions and new roles. We're committed to helping you grow your career and achieve your goals.
• Diverse and Inclusive Culture: arenaflex is a diverse and inclusive company that values and celebrates the unique perspectives and experiences of our employees. We're committed to creating a workplace culture that's welcoming, supportive, and inclusive.
• Competitive Compensation and Benefits: arenaflex offers a comprehensive benefits package, including competitive compensation, health insurance, retirement savings, and paid time off. We're committed to providing our employees with the support they need to thrive.

Job Summary

As a Bilingual Customer Service Advocate, you'll be responsible for responding to and resolving customer service inquiries and issues, providing guidance and education on health benefits and consumer-driven healthcare topics, and serving as a key support resource across multiple Medicaid markets. You'll work closely with our customers to understand their needs and provide them with the support they need to navigate the complexities of their health benefits.

Key Responsibilities

* Respond to and resolve customer service inquiries and issues, providing guidance and education on health benefits and consumer-driven healthcare topics

• Provide guidance and education on health benefits and consumer-driven healthcare topics, helping customers select the best benefit plan options and maximize the value of their health plan benefits
• Contact care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance
• Support customers in confidently navigating myuhc.com and other arenaflex websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources
• Serve as a key support resource across multiple Medicaid markets, providing guidance and education on health benefits and consumer-driven healthcare topics

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• 2 years of customer service or relevant experience analyzing and solving issues/concerns
• Bilingual fluency in English and Spanish
• Experience with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work full-time, Monday - Friday between 9:30am - 6:00pm CST, including the flexibility to work occasional overtime given the business need

Preferred Qualifications

* Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience

Telecommuting Requirements

* Reside within New Mexico

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

Pay and Benefits

* Pay is based on several factors, including local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

If you're passionate about delivering exceptional customer service, have a strong understanding of health benefits and consumer-driven healthcare topics, and are eager to grow your career in a fast-paced and dynamic environment, we invite you to apply for this exciting opportunity. Apply for this job