Experienced Full Stack Customer Service Representative – Remote (Bilingual: Spanish / English)

Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Do you want to join a team of passionate individuals who are dedicated to providing exceptional customer service experiences? Then a remote Customer Service Representative (Bilingual: Spanish/English) position at arenaflex is just the right place for you!

About arenaflex

arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. Our team is made up of talented individuals from 70+ countries who are passionate about making a difference in the lives of our customers. We're proud to be a company that values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is inclusive and supportive of all employees.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As a Customer Service Representative (Bilingual: Spanish / English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: Spanish / English) (Remote) role include:

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call arenaflex their "employer of choice."

Location

USA, OH, Work-at-Home

Language Requirements

* Bilingual: Spanish and English

Time Type

Full time

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
• Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply to this job

Additional Information

* arenaflex is a global organization with a presence in over 70 countries.

• We have a diverse team of over 400,000 employees worldwide.
• Our company values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is inclusive and supportive of all employees.
• We offer a range of benefits, including paid training, performance-based incentives, and comprehensive health and wellness programs.
• We're committed to investing in our people and our infrastructure to ensure long-term success for both our teams and our customers.

Why Join arenaflex?

* We're a global organization with a presence in over 70 countries.

• We have a diverse team of over 400,000 employees worldwide.
• Our company values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is inclusive and supportive of all employees.
• We offer a range of benefits, including paid training, performance-based incentives, and comprehensive health and wellness programs.
• We're committed to investing in our people and our infrastructure to ensure long-term success for both our teams and our customers.

What Our Employees Say

* "I love working at arenaflex because of the opportunities for growth and development. I've been able to take on new challenges and learn new skills, which has helped me to advance in my career."

• "The company culture at arenaflex is amazing. Everyone is so supportive and inclusive, and we all work together to achieve our goals."
• "I appreciate the flexibility that arenaflex offers. I'm able to work from home and have a better work-life balance, which is great for my family and me."

Join Our Team Today!

If you're passionate about providing exceptional customer service experiences and want to join a team of talented individuals who are dedicated to making a difference in the lives of our customers, apply today! Apply for this job