Experienced Customer Service and Sales Representative – Remote Licensed Healthcare Insurance Agent Opportunity with arenaflex

At arenaflex, we're passionate about bringing humanity to business and creating a workplace where our employees can thrive. As a Customer Service and Sales Representative working remotely, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. We're not just looking for anyone – we're seeking individuals who share our passion for helping others and are eager to take their career to the next level.

About arenaflex

arenaflex is a leading provider of customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with some of the world's most iconic and hypergrowth brands. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.

The Opportunity

As a Customer Service and Sales Representative, you'll have the unique opportunity to grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. arenaflex is committed to supporting your professional development, and we'll provide you with the training, resources, and guidance you need to succeed. Here's what you can expect:

• Free licensing course: We'll provide you with a comprehensive training program to help you become a licensed insurance agent, and you'll be paid for your time to boot.
• All state licensing exam fees covered: arenaflex will cover all your licensing exam fees, and we'll also provide yearly renewal of your license as your employer.
• Base wage of $16/hr: While you're studying for your state exam, you'll receive a base wage of $16/hr. Once you're licensed, you'll receive an increase to your base pay and be eligible for performance-based bonuses.
• Healthy benefits package: We offer a comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.

What You'll Be Doing

As a Customer Service and Sales Representative, you'll be the difference between a customer's experience being just average or exceptional. Here are some of the key responsibilities you'll be expected to perform:

• Assist individuals in understanding their coverages: You'll help customers understand their insurance coverages and select the right products and services to meet their personal needs.
• Provide full lifecycle customer service and sales: You'll be responsible for providing exceptional customer service and sales, including accepting inbound calls, making outbound calls, and responding to customer inquiries.
• Respond to customer inquiries with compassion and active listening: You'll use your strong customer service orientation to respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner.
• Identify additional needs customers may have: You'll use your sales skills to identify additional needs customers may have and help them upgrade products or services.

What You Bring to the Role

To succeed in this role, you'll need to bring the following skills and qualifications:

• Aptitude, self-discipline, and tenacity: You'll need to have the aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam.
• High speed internet: You'll need to have high speed internet (>25 mbps download and 10 mbps upload) to perform your job duties.
• Minimum six (6) months sales experience: You'll need to have a minimum of six months sales experience to be successful in this role.
• Integrity to follow HIPAA guidelines: You'll need to have the integrity to follow HIPAA guidelines on maintaining patient privacy.
• Strong customer service orientation: You'll need to have a strong customer service orientation, including empathy, compassion, and listening skills.
• High school diploma or equivalent: You'll need to have a high school diploma or equivalent to be considered for this role.
• Strong computer navigation skills: You'll need to have strong computer navigation skills and experience, as this role is 100% remote.

What You Can Expect

As a member of the arenaflex team, you can expect:

• Supportive of your career and professional development: We're committed to supporting your career and professional development, and we'll provide you with the training, resources, and guidance you need to succeed.
• An inclusive culture and community-minded organization: We're a global team of curious lifelong learners guided by our company values, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
• A global team of curious lifelong learners: You'll be part of a global team of curious lifelong learners who are passionate about delivering exceptional customer experiences.
• FREE licensing course: We'll provide you with a comprehensive training program to help you become a licensed insurance agent, and you'll be paid for your time to boot.
• All state licensing exam fees covered: arenaflex will cover all your licensing exam fees, and we'll also provide yearly renewal of your license as your employer.
• Base wage of $16/hr: While you're studying for your state exam, you'll receive a base wage of $16/hr. Once you're licensed, you'll receive an increase to your base pay and be eligible for performance-based bonuses.
• Healthy benefits package: We offer a comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.

A Bit More About Your Role

As a Customer Service and Sales Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. We're committed to ensuring you have the skills and support to be successful in your role throughout your career, and we'll provide you with the training, resources, and guidance you need to succeed.

How to Apply

If you're passionate about helping others and giving them peace of mind, and you're eager to take your career to the next level, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values, and to apply for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for individuals with disabilities. Apply for this job