Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)
At arenaflex, we're revolutionizing the way labor unions, credit unions, and associations provide benefits to their members. As a rapidly growing company, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative – Union Benefits Coordinator. This is an exciting opportunity to work with a dynamic organization that's dedicated to making a positive impact in the lives of union members.
About arenaflex
arenaflex is a leading provider of benefits to labor unions, credit unions, and associations. With over 20,000 union associations across southern California, we've established a strong reputation for delivering exceptional service and support to our clients. Our team is passionate about helping union members access the benefits they deserve, and we're committed to providing a positive and inclusive work environment for all our employees.
Job Summary
As a Customer Service Representative – Union Benefits Coordinator, you'll play a critical role in educating union members about the benefits available to them through their union affiliation. You'll work closely with our team to provide exceptional customer service, answer questions, and resolve issues in a timely and professional manner. This is a remote work opportunity, and you'll have the flexibility to work from the comfort of your own home.
Key Responsibilities
* Educate union members about the benefits available to them through their union affiliation
- Answer questions and resolve issues in a timely and professional manner
- Provide exceptional customer service and support to union members
- Work closely with our team to ensure seamless communication and collaboration
- Maintain accurate records and documentation of customer interactions
- Meet or exceed sales targets (optional) by upselling or cross-selling benefits to union members
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Requirements for Consideration
* Flexible hours (must be able to work a minimum of 20 hours per week)
- Fluent in English (Bilingual in any language is a plus but not required)
- MUST RESIDE IN CALIFORNIA
Essential Qualifications
* 1-2 years of experience in customer service or a related field
- Proven ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and Google Suite
Preferred Qualifications
* Experience working with labor unions or associations
- Knowledge of benefits and insurance products
- Experience in sales or account management
- Bilingual in any language
Skills and Competencies
* Strong customer service skills and a customer-focused attitude
- Ability to work in a team environment and collaborate with colleagues
- Strong communication and interpersonal skills
- Ability to problem-solve and think critically
- Proficiency in Microsoft Office and Google Suite
- Strong organizational and time management skills
Career Growth Opportunities and Learning Benefits
* Ongoing training and professional development to stay up-to-date on industry trends and best practices
- Opportunities for career advancement and growth within the company
- Collaborative and supportive work environment
- Flexible work arrangements and remote work options
- Access to a range of benefits and perks, including health insurance reimbursement, life insurance, and a retirement plan
Work Environment and Company Culture
* arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion
- We're committed to creating a positive and supportive work environment that fosters growth and development
- Our team is passionate about making a positive impact in the lives of union members and their families
- We're a remote-friendly company that values work-life balance and flexibility
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a positive impact in the lives of union members, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job