Experienced Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. With a strong focus on innovation, customer satisfaction, and employee growth, we're seeking reliable, dedicated, and self-driven individuals to join our elite teams.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools have enabled us to build the largest state-based marketplace footprint, serving state-based exchanges, brokers, insurers, and consumers. We're committed to building a motivating and positive work environment, even in a remote setting, and we're excited to have you join our team.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to manage customer accounts, provide technical support, and interpret and follow defined procedures and policies. If you're a self-motivated and success-driven individual with a passion for customer service, we encourage you to apply.

Key Responsibilities

* Inbound/Outbound Calls: Respond to customer inquiries, resolve issues, and provide technical support through phone calls and online chat sessions.

• Deliver Exceptional Customer Service: Consistently deliver a high level of customer service experience, ensuring customer satisfaction and loyalty.
• Manage Customer Accounts: Manage customer accounts, update records, and provide technical support as needed.
• Application Data Entry: Enter customer data into our system, ensuring accuracy and completeness.
• Online Chat Inquiries: Respond to online chat inquiries, providing timely and effective support to customers.
• Interpret and Follow Procedures: Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines.
• Creative Problem-Solving: Utilize creative problem-solving skills to resolve complex customer issues.
• Flexibility and Adaptability: Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively.
• Extensive Self-Study and Training: Participate in extensive self-study, training, and testing, ensuring eligibility to proceed through training and certifications.

Qualifications

* Moderate to Advanced Computer Skills: Possess moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite.

• High Level of Comfort Learning New Technology: Demonstrate a high level of comfort learning new technology, including our internal systems and tools.
• High Level of Professionalism: Exhibit a high level of professionalism, including excellent verbal and written communication skills.
• Excellent Verbal and Written Communication Skills: Possess excellent verbal and written communication skills, ensuring effective communication with customers and colleagues.
• Comfortable Working from Home: Be comfortable working from home, with a dedicated, private, and secure workspace.
• Self-Motivated and Success-Driven: Demonstrate self-motivation and a success-driven attitude, ensuring consistent performance and productivity.

Preferred Experience

* Previous Experience in Customer Support or Technical Support Role: Possess previous experience in a customer support or technical support role, with a focus on health insurance or a related industry.

• Previous Experience with Group and/or Individual Health Insurance: Have previous experience with Group and/or Individual health insurance, or the Affordable Care Act.
• Previous Experience in a Call Center: Possess previous experience in a call center environment, with a focus on customer service and technical support.
• Familiarity with CRM Systems and Practices: Demonstrate familiarity with CRM systems and practices, including data entry and customer management.
• Spanish Bilingual: Possess Spanish bilingual skills, with the ability to communicate effectively with Spanish-speaking customers.

What We Offer

* Paid Training: Participate in a comprehensive paid training program, ensuring eligibility to proceed through training and certifications.

• Full-Time, Seasonal Role: Work as a full-time, seasonal representative, with opportunities for career growth and advancement.
• Performance and Attendance-Based Incentives: Receive performance and attendance-based incentives, in addition to base pay.
• Convenience of Working from Home: Enjoy the convenience of working from home, with a dedicated, private, and secure workspace.
• Collaborative and Supportive Team Environment: Work in a collaborative and supportive team environment, with opportunities for growth and development.
• 401K Match: Participate in a 401K matching program, ensuring retirement savings and security.
• Individual Coverage HRA (ICHRA): Receive individual coverage HRA benefits, ensuring comprehensive health insurance coverage.
• Paid Time Off (PTO): Enjoy paid time off, with opportunities for vacation, sick leave, and personal days.

How to Apply

If you're a motivated and customer-focused individual with a passion for health insurance and customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to reviewing your application and discussing this exciting opportunity with you. Apply to this job Apply for this job