Experienced Student Assistant – Customer Assistance and Processing Unit (Remote) at arenaflex

Job Summary:

arenaflex is seeking highly motivated and detail-oriented student assistants to join our Customer Assistance and Processing Unit (CAPU) team. As a Student Assistant, you will provide exceptional customer service to students, parents, and the general public in a high-volume call center environment. This is a part-time, temporary, non-benefited position that offers a unique opportunity to gain valuable work experience, develop your skills, and contribute to the success of arenaflex.

About arenaflex:

arenaflex is a leading organization dedicated to providing innovative solutions and services to students, educators, and the community. Our mission is to empower individuals to achieve their goals and succeed in their academic and professional pursuits. As a student assistant at arenaflex, you will be part of a dynamic team that is passionate about making a positive impact.

Responsibilities:

As a Student Assistant in the Customer Assistance and Processing Unit, you will be responsible for:

• Providing accurate, prompt, and courteous customer service to students, parents, and the general public via phone, email, and in-person interactions
• Demonstrating patience, tact, flexibility, and good organizational skills in a fast-paced call center environment
• Learning operational knowledge of program applications and computer systems to efficiently process applications and respond to customer inquiries
• Utilizing strong communication skills to effectively communicate with customers, colleagues, and supervisors
• Working collaboratively with the CAPU team to achieve shared goals and objectives
• Participating in business process improvement initiatives to enhance customer service and operational efficiency
• Maintaining accurate records and tracking customer interactions to ensure seamless service delivery

Requirements:

* Currently enrolled as a college student at an accredited institution on arenaflex's affiliation list (view list at http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf)

• Maintaining a minimum of six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
• Declared major must match the major(s) listed in the job posting (Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System)
• Ability to work in a call center environment with electronic records and computer systems
• Strong communication and interpersonal skills
• Ability to learn quickly and adapt to new systems and processes
• Familiarity with customer service principles and practices
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive customer information

Preferred Qualifications:

* Ability to speak and write Spanish

• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority

Work Schedule:

* Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM

• Up to 24 hours per workweek during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer)

Physical Requirements:

* Sit for extended periods; frequently stand and walk

• Manual dexterity and hand-eye coordination
• Corrected hearing and vision to normal range
• Verbal communication
• Use of office equipment, including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation

Working Conditions:

* Work is performed in a remote environment

• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement

Application Instructions:

* Please complete all fields of the employment application

• Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application
• Apply by June 30, 2025

Apply to this job arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job