Customer Communications Specialist – Global Customer Experience & Technology

At arenaflex, we're on a mission to empower people around the world to feel great about themselves, every day. As a global team, we're passionate about helping entrepreneurs build successful businesses and supporting our customers in arranging 'me time' moments. We're in the business of helping people thrive and feel fantastic, and we're looking for talented individuals like you to join our journey.

About arenaflex

arenaflex is a dynamic and innovative company that's always pushing the boundaries of what's possible. We're a scale-up that thrives in an ever-changing environment, where things are often messy and resources are limited. But that's what makes us so exciting! If you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you'll feel right at home here.

The Role

As a Customer Communications Specialist, you'll be reporting to the Head of Customer Technology in our Product & Technology team. Your purpose will be to shape the systems behind how arenaflex communicates with millions of users around the globe. You'll be the key link between business needs and technical solutions, ensuring our communications tools like Zowie Chatbot, Vonage, and Salesforce run smoothly, scale intelligently, and empower our teams to deliver frictionless, world-class customer experiences.

Key Responsibilities

* Shape the systems behind how arenaflex communicates with millions of users around the globe

• Ensure our communications tools like Zowie Chatbot, Vonage, and Salesforce run smoothly, scale intelligently, and empower our teams to deliver frictionless, world-class customer experiences
• Build better processes, whether it's optimizing a chatbot flow, implementing new features in our IVR system, or supporting local markets with the tools they need to succeed
• Own the technical delivery and be our resident expert in all things customer communication tech
• Troubleshoot issues, coordinate with vendors, and drive resolutions
• Integrate systems, including APIs and data exchange between tools like Salesforce and communications platforms
• Manage user provisioning, role management, and maintain secure, efficient access systems

Essential Qualifications

* Proven experience administering and configuring communication platforms such as chatbots (e.g., Zowie, Intercom), AI agents, or telephony systems (e.g., Vonage, Twilio, Aircall)

• Strong troubleshooting skills with the ability to diagnose issues, coordinate with vendors, and drive resolutions
• Foundational understanding of how systems integrate, including APIs and data exchange between tools like Salesforce and communications platforms
• Experience with user provisioning, role management, and maintaining secure, efficient access systems

Preferred Qualifications

* Experience configuring chatbot flows or building IVR menus based on business needs

• Familiarity with project management tools (like Jira) and independently managing small to mid-sized technical projects
• Ability to translate business requirements into technical specifications and communicate solutions to both technical and non-technical stakeholders

Language Requirements

* Conversational-level English language skills are required, as English is our company language and is used for any business-wide communications.

Benefits

* Opportunity to be part of something big – the world's fastest growing beauty marketplace

• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment – we have teams in 6 countries
• Additional benefits that might differ depending on the location

Our Diversity and Inclusion Commitment

We work in a highly creative and diverse industry, and we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [insert email], so we can best support you.

How to Apply

If you're passionate about customer communications and want to join a dynamic team that's changing the world, please submit your application and CV in English to ensure it is successfully reviewed. We can't wait to hear from you! [Apply to this job](https://jobicy.com/jobs/127194-customer-communications-specialist) Apply for this job