Experienced Sr Customer Success Manager – Data Security, Compliance, and AI Data Management

At arenaflex, we're revolutionizing the way organizations manage their data, ensuring security, compliance, and innovation. As a leading tech startup, we're passionate about empowering our customers to unlock the full potential of their data. We're now seeking an experienced Sr Customer Success Manager to join our growing team, driving customer satisfaction, and delivering exceptional results.

About arenaflex

arenaflex is a pioneering tech company that specializes in data security, compliance, privacy, and AI data management solutions. We're committed to helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. Our innovative approach has earned us recognition in the industry, including:

• arenaflex Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• arenaflex included in the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• arenaflex recognized as one of the 20 Coolest Identity Access Management and Data Protection Companies by CRN
• arenaflex named one of the 100 Best Tech Companies to Work for by DUNS
• arenaflex shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
• arenaflex included in the 2024 Inc. 5000 list for the 4th consecutive year

Our Culture

At arenaflex, our team is the foundation of our success. We're a people-centric culture that values innovation, diversity, integrity, and collaboration. Our team members are passionate about making a positive impact, and we're committed to creating a culture of inclusion and equality. We believe that every voice matters, and everybody belongs.

Job Summary

We're seeking an experienced Sr Customer Success Manager to join our growing team. As a Sr Customer Success Manager, you'll be responsible for managing the customer relationship, risk, and revenue. You'll build trust and create meaningful relationships among champions and key executives within each account. You'll be the voice of the customer within arenaflex, advocating on behalf of customer issues and needs.

Key Responsibilities

* Manage the customer relationship, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

Requirements

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values – Care, Do, Try & Shine.

Care

– We care about our customers and each other

Do

– We do what it takes to make a positive impact

Try

– We try our best and we don’t give up

Shine

– We shine and make it our mission to always stand out

Compensation and Benefits

The annual base salary range is $125,000 – $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

How to Apply

If you're passionate about customer success and data management, and you embody our values of Care, Do, Try & Shine, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Apply for this job