Experienced Scheduler/Customer Service Representative I – Cardiology Hybrid Role at arenaflex

About arenaflex and the Opportunity

At arenaflex, we are dedicated to delivering exceptional patient care and experiences through our innovative approach to healthcare. Our Clinical Access Centralized Scheduling Department is a vital part of this mission, ensuring seamless communication and scheduling processes for our patients. As a Scheduler/Customer Service Representative I in Cardiology, you will play a crucial role in managing patient scheduling, addressing customer service inquiries, and providing top-notch support to our patients and healthcare teams.

Job Summary

We are seeking a highly skilled and compassionate Scheduler/Customer Service Representative I to join our team in a hybrid work environment. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls, performing patient scheduling and referral work, and providing exceptional customer service. If you are a customer-focused individual with a passion for delivering high-quality care, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Scheduler/Customer Service Representative I in Cardiology, your primary responsibilities will include:

• Handling incoming calls to address eligibility, claim, and payment issues, ensuring timely and accurate resolution of customer inquiries
• Performing patient scheduling and referral work, utilizing computerized scheduling systems to manage high volumes of procedures
• Providing quality service and customer satisfaction through effective communication and education, ensuring a positive experience for our patients
• Researching and resolving telephone inquiries related to customer service, demonstrating a commitment to resolving issues efficiently and effectively
• Scheduling a high volume of procedures for patients, accurately obtaining required information in the scheduling process
• Responsible for order entry process, communications, guest relations, and medical record maintenance, ensuring seamless coordination with our healthcare teams

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High School Diploma or equivalent
• Two years of customer service experience, with a strong focus on delivering exceptional patient care
• Experience with medical insurance in a hospital or physician's office setting, specifically in Cardiology preferred
• Experience scheduling patient appointments, with a strong understanding of scheduling systems and processes
• High volume call center experience preferred, with a proven track record of handling complex customer inquiries
• Epic EMR experience preferred, with a strong understanding of electronic medical records and scheduling systems
• Data entry skills, with the ability to accurately and efficiently enter patient information and scheduling data

Nice-to-Haves

While not required, the following skills and qualifications would be beneficial in this role:

• Experience working in a hybrid or remote work environment
• Strong knowledge of medical terminology and procedures
• Familiarity with arenaflex's electronic medical records system and scheduling software
• Experience with patient engagement and education initiatives
• Strong analytical and problem-solving skills, with the ability to resolve complex customer inquiries

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Tuition reimbursement
• 401(k)
• 403(b)
• 401(a)
• Performance Plus Bonus
• Career Advancement Opportunities

Career Growth and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our team members. As a Scheduler/Customer Service Representative I, you will have access to a range of learning and development opportunities, including:

• Comprehensive onboarding and training programs
• Ongoing education and training on medical terminology, procedures, and scheduling systems
• Opportunities for career advancement and professional growth
• Access to arenaflex's employee resource groups and diversity and inclusion initiatives

Work Environment and Company Culture

As a hybrid employee, you will have the flexibility to work from home or in our office, depending on your needs and preferences. Our office is a dynamic and collaborative environment, with a strong focus on teamwork and patient-centered care. We are committed to creating a workplace culture that is inclusive, supportive, and empowering, with a strong emphasis on work-life balance and employee well-being.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply to this job Apply for this job