Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to empowering millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated individuals to join our elite team of Remote Customer Service Representatives. As a Remote Customer Service Representative at arenaflex, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision of making health insurance enrollment simple. Our team is passionate about building a motivating and positive work environment, and we're committed to supporting each other's growth and development.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of health insurance enrollment. With the largest state-based marketplace footprint, we've built a reputation for delivering award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Handling inbound and outbound calls with a high level of professionalism and customer service
• Managing customer accounts and providing technical support
• Entering application data accurately and efficiently
• Responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Completing extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Essential Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a focus on professionalism
• A high level of comfort working from home, with a dedicated and secure workspace
• Self-motivation and a success-driven attitude
• A minimum of 18 years of age, with a valid background check and drug test within 3 days
• A personal device with a functioning camera, required for the Training Period
• A commitment to full attendance for the paid 3-week Training period
• A minimum internet speed of 35 mb/s with a hard-wired ethernet connection (cable/fiber broadband internet is required)

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices is also desirable.

What We Offer

As a Remote Customer Service Representative at arenaflex, you'll enjoy:

• Paid Training, with a comprehensive onboarding process
• A Full-Time, Seasonal role with performance and attendance-based incentives
• The convenience of working from home, with a collaborative and supportive team environment
• A 401K Match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO), with opportunities for growth and development

Compensation

* $15.00/hr. plus performance incentives for non-Spanish Bilingual representatives

• $17.00/hr. plus performance incentives for Spanish Bilingual representatives

Why Join arenaflex?

At arenaflex, we're passionate about building a motivating and positive work environment that supports the growth and development of our team members. We're committed to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. If you're a self-motivated and success-driven individual with a passion for customer service, we encourage you to apply to this exciting opportunity.

How to Apply

If you're ready to take the next step in your career and join our team of Remote Customer Service Representatives, please click the link below to apply: Apply to this job We look forward to hearing from you! Apply for this job