Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

Are you a passionate and empathetic individual with a flair for languages, customer service, and sales? Do you want to ignite your career and make a meaningful impact on people's lives? Look no further! arenaflex is seeking an experienced Bilingual Customer Service and Sales Representative to join our dynamic team in the United States. As a remote employee, you'll have the flexibility to work from the comfort of your own home while making a difference in the lives of our customers.

About arenaflex

arenaflex is a leading global customer experience technology and services company that's dedicated to making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Culture

Our culture is built on a foundation of diversity, inclusivity, and empathy. We believe that our employees are the backbone of our success, and we're committed to creating a work environment that's welcoming, supportive, and empowering. Our team is made up of curious lifelong learners who are passionate about delivering exceptional customer experiences. We're a global company that's proud to reflect the communities we serve, and we're committed to making a positive impact on the world.

Your Role

As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing exceptional customer service and sales support to our clients. You'll be responsible for:

• Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Providing full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up support
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You'll Bring to the Role

* Bilingual in English and Spanish

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, and you'll be paid for your time to boot
• All state licensing exam fees covered by arenaflex, and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Career Growth Opportunities

At arenaflex, we're committed to helping you grow your career and achieve your goals. We offer a range of training and development programs, including:

• FREE licensing course and state licensing exam fees covered by arenaflex
• 1000s of free courses to support your career growth
• Individualized webcam-enabled coaching and engagement
• Opportunities for career advancement and professional development

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of diversity, inclusivity, and empathy. We're a global company that's proud to reflect the communities we serve, and we're committed to making a positive impact on the world.

Compensation and Benefits

* Base wage of $16/hr while studying for your state exam

• Increase to your base pay and eligibility for performance-based bonuses once licensed
• Healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

How to Apply

If you're a passionate and empathetic individual with a flair for languages, customer service, and sales, we want to hear from you! Apply now to join our dynamic team as a Bilingual Customer Service and Sales Representative. Apply for this job