Experienced Full Stack Customer Solutions Specialist – 3rd Shift

Join arenaflex, a leading roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members. Are you a customer-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy utilizing modern technology to perform basic tasks? If so, we may have the perfect opportunity for you! arenaflex is seeking dedicated and motivated Customer Solutions Specialists (CSSs) to join our team of experts who take in-bound calls from members in need of roadside assistance.

About arenaflex

arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers across Canada and headquarters located in downtown Johnson City, TN, we operate with a clear business objective: to provide the best-in-class roadside assistance to all our members. Our cutting-edge technology takes the guesswork out of the job, providing you with all the tools you need to succeed.

Job Summary

As a Customer Solutions Specialist, you will be responsible for answering inbound member calls, navigating our computer program to locate each member, and identifying nearby service providers. You will also be responsible for accurately collecting and performing data entry of all required member/provider information, using professional communication etiquette and active listening skills to assist members/providers with their needs. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!

Key Responsibilities

* Answer inbound member calls and ask essential questions to understand each member's unique situation

• Navigate computer program, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

* High school diploma or equivalent required

• Minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• Ability to work well with others and maintain a positive attitude in a fast-paced environment

Preferred Qualifications

* Previous experience in a similar role or industry

• Familiarity with customer service software and technology
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically
• Ability to adapt to changing situations and priorities

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think critically
• Ability to adapt to changing situations and priorities
• Emotional intelligence and empathy
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement with proven skills

• Paid training – no experience required!
• Performance-based incentives
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans

Work Environment and Company Culture

* We offer a fun and friendly work environment with a casual dress code

• Inbound Calls Only - No Cold Calls, No Sales, No Collections!
• Flexible work environment with work from home opportunities available
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment

Compensation and Benefits

* Competitive hourly rate: $12.00 - $15.00

• Performance-based incentives
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• Flexible work environment with work from home opportunities available

How to Apply

If you're a motivated and customer-oriented individual looking for a career where you can utilize modern technology to perform basic tasks, we encourage you to apply for this exciting opportunity! Join arenaflex and be a part of our team of experts who are revolutionizing the way we provide best-in-class roadside assistance to our members. Apply now Apply for this job