Experienced Bilingual Medical Billing and Customer Service Representative – Patient Advocacy and Support

At arenaflex, we're committed to revolutionizing the healthcare industry by providing exceptional patient billing and customer service solutions to our hospital clients. As a family-owned business, we prioritize our employees' growth and well-being, fostering a culture of integrity, passion, and respect. We're seeking a highly skilled and compassionate Bilingual Medical Billing and Customer Service Representative to join our team and play a vital role in our mission to change healthcare for the better.

About arenaflex

arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. With over 30 years of consistent and healthy growth, we've established ourselves as a world-class organization with a strong reputation for excellence. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud to offer a stable base pay, plus monthly performance bonus opportunities.

Job Summary

We're seeking an experienced Bilingual Medical Billing and Customer Service Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service and support to patients, explaining complex medical bills, and working collaboratively with our healthcare clients to resolve billing and payment issues. If you're a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

* Provide exceptional customer service and support to patients, responding to their inquiries and resolving billing and payment issues in a timely and professional manner.

• Explain complex medical bills to patients, providing clear and concise information about their charges and payment options.
• Collaborate with patients to develop affordable payment plans, taking payments by phone and ensuring timely payment of outstanding balances.
• Utilize our internal software program, client systems, and other tools to effectively manage and document all calls and follow-ups.
• Work collaboratively with our team to support and help fellow representatives, ensuring seamless communication and a high level of customer satisfaction.
• Continuously improve your skills and knowledge, with supportive coaching and feedback from your manager and team leads, and ongoing training.

Requirements

* Must be a resident of Colorado, Wyoming, Montana, or Texas, as we cannot hire candidates who reside outside of these states.

• High school diploma or equivalent required.
• Network speeds with a minimum of 50 mbps download and 15 upload (you can use www.speedtest.net to test this out).
• Call center experience preferred, but not required.
• Demonstrated history of good retention and a strong work ethic.
• Healthcare billing experience preferred, but not required.
• Prior work from home experience preferred, but not required.
• Basic technical savviness skills with the ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs in a fast-paced environment.

Preferred Qualifications

* Bilingual in English and Spanish (or other languages).

• Experience working in a medical billing or customer service environment.
• Strong communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and other stakeholders.
• Ability to work in a fast-paced environment, managing multiple calls and tasks simultaneously.
• Strong problem-solving and analytical skills, with the ability to resolve complex billing and payment issues.

What We Offer

* Competitive base pay, ranging from $31,200 to $41,600 per year, depending on experience.

• Monthly performance bonuses, averaging $100-$400 per month, with the potential to earn up to $4,800 per year.
• Comprehensive benefits package, including:

+ 401(k) with matching contributions. + Dental insurance. + Employee assistance program. + Employee discount. + Health insurance. + Health savings account. + Life insurance. + Paid time off. + Referral program. + Retirement plan. + Tuition reimbursement. + Vision insurance.

• Opportunity to work from home or in our Aurora office location.
• Collaborative and supportive work environment, with a focus on employee growth and development.
• Ongoing training and coaching to ensure your success in this role.

Schedule

* Monday through Friday, 8:00 am to 5:00 pm, with 15-minute a.m. break, 30-minute lunch break, and 15-minute p.m. break.

• Average call volume of 60-100 calls per day.

How to Apply

If you're a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply to this job Apply for this job