Experienced Customer Success Manager – Strategic Account Services (SAS) Team, Retail Business Services (RBS)
Join arenaflex's Retail Business Services (RBS) Team as a Customer Success Manager, where you will have the exciting opportunity to help shape and deliver on a strategy for managing arenaflex Seller Partners. At arenaflex, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – arenaflex continues to grow and evolve as a world-class e-commerce platform. arenaflex's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
About the Role:
As a Customer Success Manager (CSM) on the Strategic Account Services (SAS) Team of Retail Business Services (RBS), you will have the opportunity to help shape and deliver on a strategy for managing arenaflex Seller Partners. You will be part of a team of consultants who provide strategic advice with a data-driven, collaborative, and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building.
Key Responsibilities:
• Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
- Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
- Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and arenaflex.
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
- Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
- Develop a thorough understanding of the arenaflex Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
- Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.
A Day in the Life:
• We fill the gap for sellers by providing consultative services as arenaflex experts. Internally, we collaborate with a fabulous team across USA to develop our Essentials program as we deliver it.
- As a Customer Success Manager, we work with smaller, younger, and more innovative businesses that sell on arenaflex. We provide sellers with consulting on various aspects that contribute to faster growth on arenaflex, including support with their supply chain, merchandising, selection & conversion, and analytics.
- As a Customer Success Manager, you will have the opportunity to work with 15 - 20 small and medium enterprises within the arenaflex Marketplace and work closely with them to support them in their strategic growth.
Basic Qualifications:
• 2+ years of sales or account management experience
- 2+ years of digital advertising and client-facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications:
• Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our Inclusive Culture:
arenaflex's inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [arenaflex's Accommodations page](https://arenaflex.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Work Environment and Company Culture:
As a Customer Success Manager on the SAS Team of RBS, you will be working in a fast-paced and dynamic environment with a team of experienced professionals. You will have the opportunity to work closely with sellers, collaborate with cross-functional teams, and develop your skills and expertise in a focused topic area. arenaflex's company culture values innovation, customer obsession, and teamwork, and we are committed to providing a supportive and inclusive work environment for all employees.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package. Additionally, you will have access to a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a comprehensive health and wellness program.
How to Apply:
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Note:
Regular shift timing for this role would be 4 PM to 1 AM IST. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job