Experienced Customer Service Representative – Benefits and Reimbursement Plans (10:30am -7:00pm EST shift)
Job Type:
Full-time
Location:
Remote (must reside in one of the following states: AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV)
About arenaflex
At arenaflex, we're revolutionizing the way companies manage their consumer-based reimbursement plans, COBRA, and Direct Bill services. By harnessing the power of innovative technology and dedicated customer service, we're making benefits management easier and more accessible for our clients and their employees. Our mission is to provide exceptional service experiences that exceed expectations, and we're looking for talented individuals to join our team.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a vital role in delivering outstanding customer service to our clients and participants. You'll be the primary point of contact for phone calls and emails, providing timely and accurate support on a range of topics, from password resets to claims questions. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
* Field phone calls from clients and participants throughout the day, addressing topics such as: + Password reset and basic website support + Participant account balances and debit card declines + Claims and election form submissions + Replacement or additional card ordering
- Process forms and enter data related to benefit processes, including:
+ Pay frequency entry + Debit Card Authorization Form entry + HIPAA forms
- Research and respond to claims questions
- Send routine confirmation and documentation request emails and letters
- Log and tag calls to support excellent customer care and internal communication
- Provide a high level of customer service to all clients and participants, creating positive relationships and exceeding expectations
- Perform other duties as assigned
- Maintain quality work that exemplifies and promotes arenaflex's core values
Requirements
* High school graduate or GED recipient (Associate's or bachelor's degree preferred but not required)
- At least one year of professional work experience, preferably in phone customer service in a call center or high-volume call environment
- Experience in benefits management (CDH and COBRA knowledge) highly preferred
- Experience using the Alegeus system preferred
- Available to train for 3-4 weeks, Monday through Friday from 9:00 AM to 5:30 PM ET
- Available to work from 10:30 AM to 7:00 PM ET upon successful completion of training
- Detail-oriented individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment
- Strong interpersonal skills, with the ability to handle conflict in a professional manner
- Internally motivated individual looking to grow personally and professionally
- Above-average analytical and problem-solving skills, with attention to detail
- Understanding of the value of providing a high level of customer service
Work Environment
After successful training, you'll work Monday through Friday, 10:30 AM to 7:00 PM ET, with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment, and you must reside in one of the following states: AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary, with prolonged periods of sitting at a desk and working on a computer. You'll also utilize other tools such as a phone, copy machine, and printer, and common programs like Outlook, Word, and Excel.
How We Support Our Team
At arenaflex, we invest in our people, our community, and our technology. We strive to provide work-life balance, paired with professional growth for each of our employees. Our benefits and perks include:
- Competitive benefits, including medical, dental, and vision benefits for employees and their families
- Company-funded HSA's, Pre- and Post-tax 401k's with a company match up to 5%
- Life Insurance, Accident Insurance, Pet insurance, and more!
- Monday-Friday schedule, generous vacation policy, and Life Balance Reimbursement Plan
- Volunteer program to support team members' community involvement
Our Core Values & Diversity Focus
At arenaflex, we believe in:
- Always doing the right thing
- Delivering remarkable service experiences
- Trusting one another as an operating philosophy
- Building high-performance teams that deliver extraordinary results
- Empowering, empathizing, and respecting our team members and our world
- Creating an inclusive environment for all employees
We're proud to be an Equal Employment Opportunity employer, committed to diversity and creating an inclusive environment for all employees. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Ready to Join Our Team?
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our team at arenaflex! Apply for this job