Experienced Customer Service Representative – Health Care and Medical Equipment Support
At arenaflex, we are dedicated to providing exceptional care and services to our patients and customers. As a leading provider of health care and medical equipment, we are committed to advancing the way care is provided and seeking out professionals who share our passion and values. If you are a motivated and customer-focused individual with a passion for health care, we invite you to join our team as an Experienced Customer Service Representative.
About arenaflex
arenaflex is a fast-growing post-acute services agency with a strong presence in Arizona and Northern Colorado. We provide a wide range of health care services, including respiratory, sleep, ventilation, and other high-acuity respiratory services. Our team is dedicated to delivering exceptional care and support to our patients and customers, and we are committed to advancing the way care is provided.
Job Summary
As an Experienced Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our patients and customers. You will be responsible for handling incoming and outgoing calls, processing orders and requests, and providing accurate and thorough information to support patient care and services. This is a fully remote position, and we are seeking candidates who are available to work Monday through Friday, 8am to 5pm.
Key Responsibilities
* Handle incoming requests for referrals for new orders and refills, and verify requests and referrals to ensure accuracy and completeness
- Initiate insurance verification and gather all necessary information for pre-certifications, authorizations, and certificates of medical necessity
- Provide on-going follow-up of requests up to, and following, patient discharge
- Build equipment orders using information in patient medical records to coordinate patient services
- Review and offer alternate product support and suggestions to improve patient care and quality outcomes
- Provide verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement, and patient financial responsibility
- Perform data entry of patient intake information into computer systems and record insurance information and authorization requirements and notes
- Coordinate delivery of requested services and referrals as appropriate, and coordinate with dispatch, warehouse, and clinical staff to ensure product availability and set delivery expectations with patients and providers
- Facilitate problem-solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff, and assist in the maintenance and communication of changing payer and referral source information specific to coordination of patient needs
Essential Qualifications
* High school diploma or equivalent working knowledge
- Literacy and basic math skills
- Working knowledge of medical terminology and familiarity with hospital operations
- Excellent organizational and interpersonal skills
- Proficiency with commonly used office software products and ability to learn new software applications
Preferred Qualifications
* Previous experience in a healthcare setting
- Additional related education and/or experience
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Proficiency with computer software applications, including Microsoft Office and electronic medical records systems
- Ability to learn and adapt to new software applications and systems
- Strong customer service skills and ability to provide exceptional support to patients and customers
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. We offer a range of training and development programs, including on-the-job training, mentorship, and continuing education opportunities. Our employees also have access to a range of benefits, including health insurance, retirement plans, and paid time off.
Work Environment and Company Culture
arenaflex is a fast-paced and dynamic work environment that is committed to providing exceptional care and services to our patients and customers. Our team is dedicated to delivering exceptional customer service and support, and we are committed to advancing the way care is provided. We are a collaborative and supportive team that values diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive and respectful of all employees.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $23.70 to $30.81 per hour, based on location, education, and experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off. Our employees also have access to a range of perks, including flexible work arrangements, professional development opportunities, and a range of employee recognition and reward programs.
How to Apply
If you are a motivated and customer-focused individual with a passion for health care, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we are dedicated to advancing the way care is provided.
Privacy Policy
arenaflex is committed to protecting the privacy of our employees and applicants. We collect and use personal data in accordance with our privacy policy, which can be found on our website.
Apply Now
If you are ready to join a dynamic and growing organization that is committed to advancing the way care is provided, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system today! Apply for this job