Senior Manager, Customer Analytics – Driving Business Growth through Data-Driven Insights at arenaflex

About arenaflex

arenaflex is a leading global marketing and media company that empowers businesses to navigate the ever-changing digital landscape. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a trusted partner for organizations seeking to drive growth, improve customer engagement, and stay ahead of the competition. Our team of experts is dedicated to delivering cutting-edge solutions that harness the power of data, technology, and creativity to drive business success.

Job Summary

We are seeking a highly skilled and experienced Senior Manager, Customer Analytics to join our team at arenaflex. As a key member of our Product team, you will be responsible for driving actionable insights, shaping product decisions, and elevating our data-driven culture. You will partner with UX, Engineering, and Business stakeholders to define metrics, build intuitive dashboards, and uncover opportunities that accelerate product innovation. If you thrive at the intersection of analytics, product, and user experience, and enjoy owning insights from data sourcing to storytelling, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Define, influence, and maintain core product KPIs that inform feature adoption, user engagement, retention, and business value

• Conduct deep-dive analyses on product performance, user behavior, funnel conversion, and feature usage
• Deliver product opportunity and prioritization recommendations through data synthesis and scenario modeling
• Analyze results from A/B and multivariate tests to evaluate product experiments and performance impact
• Build and maintain self-serve dashboards in Power BI or Tableau to support product team transparency and decision-making
• Communicate complex findings via visual storytelling, presentations, and concise executive summaries
• Support data definition, documentation, and alignment across product and engineering partners
• Collaborate with engineers to validate data pipelines, understand model outputs, and improve data integrity
• Partner with UX and PMs to triangulate quant + qual data for experience and journey optimization
• Contribute to a growing data culture and support implementation of best practices in analytics methodology and governance

Required Qualifications

* 5+ years in data, product, or business analytics roles with measurable impact on digital product performance

• Proficiency in SQL and Python for querying, analysis, and automation
• Strong skills in Power BI, Tableau, or similar tools for dashboard creation and reporting
• Deep experience conducting behavioral, product, and retention analysis using large-scale data
• Excellent communication and data storytelling skills, with experience presenting to product and executive stakeholders
• Experience defining metrics, synthesizing data sources, and delivering insight in agile, cross-functional teams

Preferred Qualifications

* Experience in enterprise SaaS, B2B, digital commerce, or life sciences environments

• Familiarity with experimentation platforms (e.g., Adobe Target, Optimizely, Google Optimize)
• Knowledge of statistical methods, A/B testing, or causal inference
• Exposure to data governance, metadata management, and compliance frameworks (e.g., GDPR, 21 CFR Part 11)

Top Outcomes (6–12 Months)

* Deliver a complete set of KPI dashboards across key product areas

• Develop and operationalize product opportunity and prioritization models
• Build a scalable analytics framework that supports experimentation, decision-making, and roadmap validation

Tools & Technologies

* SQL, Python

• Power BI, Tableau
• Excel, PowerPoint
• Jupyter, Git, Confluence
• Amplitude, Mixpanel, Adobe Analytics (nice to have)

Compensation and Benefits

The annual salary range for this position is $113,000-$182,850. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. arenaflex offers a comprehensive benefits package, including:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Location and Work Environment

This role is based in Boston, MA, and requires a commute to our office. arenaflex is committed to providing a safe and inclusive work environment for all employees. We offer a range of benefits and programs to support your well-being and career growth.

How to Apply

If you are a motivated and experienced professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to individuals with disabilities and disabled veterans. If you require an accommodation during the application or hiring process, please contact us at [email protected]. Apply for this job