Customer Support Specialist – Healthcare Technology

Join arenaflex, a pioneering healthcare technology company, as a Customer Support Specialist and play a vital role in delivering exceptional customer experiences to our growing user base. As a key member of our rapidly expanding support team, you will be responsible for providing timely and accurate support to our customers, helping to build our support department, and driving user satisfaction.

About arenaflex

arenaflex was founded in 2018 with a mission to power deeper understanding in healthcare. Our AI-powered platform is purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. With a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, we are committed to empowering people and making care more meaningful.

The Role

As a Customer Support Specialist at arenaflex, you will be the face of our company, interacting with customers to resolve their issues, answer their questions, and provide feedback to our product and operational teams. You will be responsible for:

• Delighting our customers every day by providing timely support in troubleshooting problems and answering questions
• Providing user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigating our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Digging deep and being curious about solving complex issues

What You'll Bring

To succeed in this role, you will need:

• A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team
• A love for interacting with customers and a willingness to work hard
• Great spoken and written communication skills, with the ability to explain technical troubleshooting in an easy-to-understand manner
• Extreme organization skills, with the ability to manage multiple priorities at once, while maintaining attention to detail and quality
• The ability to work with speed and be results-driven
• A willingness to thrive in a fast-paced environment and roll with the punches
• Excellent computer skills and comfort with technology

Ideally, You Have

* Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)

• Experience working in CRM/Ticketing systems with rigorous tracking

Work Environment and Culture

This is a remote full-time, hourly role with a schedule of Monday through Friday, 9:30 AM – 6:30 PM EST. As a member of our team, you will have the opportunity to work alongside a group of passionate and high-achieving individuals who are dedicated to making a meaningful impact in healthcare. Our culture is built on empathy, with a focus on prioritizing the needs of clinicians and patients.

Benefits and Perks

As an arenaflex employee, you will enjoy a range of benefits and perks, including:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees, with 100% premium coverage for you and 75% for dependents
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees
• 401k and Matching: Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full-time employees

Diversity & Inclusion

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We actively welcome applicants from all backgrounds, including but not limited to, race, gender, educational background, and sexual orientation.

Staying Safe – Protect Yourself from Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. We will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @arenaflex.com email address. Please exercise caution and cease communications if something feels suspicious about your interactions. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, arenaflex is the place for you. Apply now to join our team and help us power deeper understanding in healthcare. Apply for this job