Experienced Customer Experience Assistant - German Speaking for Remote Online Exams at arenaflex

Are you a customer-centric individual with a passion for delivering exceptional service and ensuring seamless operations? Do you have a strong command of the German language and excellent communication skills? We're seeking an experienced Customer Experience Assistant to join our agile team at arenaflex, a leading provider of certification services. As a key member of our global operations team, you'll play a vital role in enhancing the efficiency and excellence of our certification services.

About arenaflex

arenaflex is a dynamic and innovative organization that specializes in providing certification services to individuals and organizations worldwide. Our mission is to empower professionals and businesses to achieve their goals through high-quality certification programs. With a strong commitment to quality, passion, integrity, and innovation, we strive to deliver exceptional service and support to our customers.

Job Summary

As a Customer Experience Assistant, you'll be responsible for providing top-tier support to our customers, testing centers, and other stakeholders through various communication channels. You'll oversee the secure and fair conduct of certification exams, enforce exam rules and protocols, and handle technical or procedural issues that may arise during exams. Your tasks will include executing administrative tasks related to exam registrations, scheduling, and result processing, maintaining accurate and up-to-date records, and collaborating with cross-functional teams to streamline processes and improve operational efficiency.

Key Responsibilities

* Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.

• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination certification process.
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.
• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

What We Look For

* Bachelor's degree in any discipline (asset)

• Previous experience in a similar position or function (considered as an asset)
• Prior working experience in the certification of persons and/or training and exam fields (considered as an advantage)
• Passionate about customer satisfaction
• Excellent command of the English and German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required (ECDL Advance level certification would be considered a plus)
• Excellent interpersonal, verbal, and written communication skills
• Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays)

What We Offer

* Monthly bonus upon performance

• Work in an international, dynamic, and fun atmosphere
• Two free vouchers for all certifications from arenaflex's portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by arenaflex to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by arenaflex) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity, and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check

If working on the SELT service anywhere in the world (outside of the UK), personnel will undergo background checks that are equivalent to those stated for the UK.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

All applications will be treated with strict confidentiality. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job