Experienced Business Systems Analyst – Customer Success: Unlocking Customer Value at arenaflex

As a leading digital experience platform, arenaflex empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the arenaflex Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., arenaflex has been named a top software company by The Software Report and rated a leader by the analyst community. arenaflex's Center of Excellence is a Great Place to Work certified organization. We are arenaflex. We are building for the future and we want you to be a part of it! Join our team of innovators and help us revolutionize the way we engage with our customers.

Overview

As a Business Systems Analyst – Customer Success, you will play a crucial role within our Revenue Operations team, helping our Customer Success Managers, Account Managers, and Technical Account Managers with platform support, program implementations, reporting, and overall deployment. You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand usage and help CSM/AM/TAM teams drive value for customers throughout their lifecycle.

Key Responsibilities

* Collaborate with our Senior Gainsight Administrator and cross-functional teams to develop innovative solutions that enhance customer experiences and drive business growth.

• Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, scorecards, end-to-end workflows, and systems integrations.
• Monitor system performance, data integrity, user activity, and product requests, including Program, CTA, Dashboard reviews, and Chair-sides.
• Develop and deliver training sessions to empower team members to utilize our workflows effectively, sharing tips and tricks to maximize Gainsight's potential.
• Oversee the documentation and mapping of all Customer Success processes, ensuring clarity and efficiency.
• Design smart rules that analyze customer data and trigger actions for the Customer Success team to engage with customers.
• Stay up-to-date on the latest Gainsight features and tech trends, driving continuous improvement and innovation.

Qualifications

* Experience working in customer success, Revenue operations, Marketing Operations, or equivalent understanding of key customer success account management principles.

• Demonstrated experience with project management, business analysis, and problem-solving with a systems mindset.
• Understanding of data structures, data modeling, and database management is a plus.
• Gainsight Associate Administrator (Level 1) Certification is desired but not required.
• A natural curiosity in improving customer engagement and process efficiency is essential.
• 1+ years of Gainsight administration experience or related CS/AM program deployments (using other tools) is a plus.
• Experience with Gainsight PX/CS integration is a plus.

What We Offer

* A dynamic and innovative work environment that encourages collaboration and growth.

• Opportunities to work with a leading digital experience platform and contribute to the development of cutting-edge solutions.
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional development opportunities, including training, mentorship, and career advancement.
• A diverse and inclusive workplace that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and innovative professional looking to make a meaningful impact in the world of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role.

arenaflex is an equal opportunity employer

. We consider all qualified applicants without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Originally posted on arenaflex's career page

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