Experienced Bilingual Associate Customer Support Technician – French Language Expertise

Job Overview

At arenaflex, we're on a mission to revolutionize the insurance technology industry by providing innovative solutions that empower our customers to safeguard and protect what matters most. As a leading global provider of cloud-based software, we're seeking an experienced Bilingual Associate Customer Support Technician to join our outstanding Support team. In this role, you'll play a vital part in delivering exceptional customer service, ensuring our customers receive the support they need to succeed.

What You’ll Do

As a Bilingual Associate Customer Support Technician, you'll be responsible for providing friendly, informed, and efficient customer service via telephone, Internet chat, and email. Your primary focus will be on answering real-time customer inquiries related to questions or problems they're encountering with our software applications. You'll also be responsible for:

• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you're unable to resolve to the proper level/area of customer support when necessary

What You’ll Need to Succeed

To excel in this role, you'll need to possess the following skills and qualifications:

• Fluency in French and English (written and verbal communication skills)
• 1 year of customer service experience
• Strong telephone skills and ability to work in a fast-paced environment
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Ability to work remotely or from an arenaflex office

Desirable Qualifications

While not required, the following qualifications would be beneficial for this role:

• Experience in a real-time, customer support center, preferably supporting business-to-business services or technology
• Passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Familiarity with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

What You’ll Gain

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match
• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Work-Life Balance

At arenaflex, we believe in maintaining a healthy work-life balance. Our flexible work arrangements allow you to work from home or from one of our offices, depending on your preference. We also offer a range of benefits and perks to support your well-being, including:

• Wellness incentives
• Paid time off for personal and family events
• Flexible scheduling to accommodate your needs
• Access to on-site fitness facilities and wellness programs

Location

As a remote or hybrid employee, you'll need to reside in North America. We're open to discussing flexible work arrangements to accommodate your needs.

Empowering Career Growth and Success

At arenaflex, we invest in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you succeed. Our goal is to create a culture of continuous learning and improvement, where you can grow and develop your skills and expertise.

What We Value

At arenaflex, we value excellence, innovation, and customer satisfaction above all else. We're committed to:

• Delivering exceptional customer service and support
• Investing in our employees' growth and development
• Fostering a culture of innovation and continuous improvement
• Empowering our employees to make a positive impact on our customers and the industry

Who We Are

arenaflex is the leading global provider of cloud-based software that powers the business of insurance. We're a pioneer in insurance automation and innovation, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. Our mission is to continuously improve the business of insurance, and we're committed to making a positive impact on our customers and the industry.

Equal Employment Opportunity Statement

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We're committed to recruiting, developing, retaining, and promoting employees regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Apply for this job