Experienced Customer Support Specialist – Fleet Management Software

At arenaflex, we're on a mission to revolutionize the way organizations manage their fleet operations. As a Customer Support Specialist, you'll play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. If you're passionate about providing top-notch customer service and have a deep understanding of fleet management software, we want to hear from you!

About arenaflex

arenaflex is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Our cutting-edge technology and innovative approach have made us a leader in the transportation technology market. With a strong focus on customer satisfaction and a commitment to excellence, we're constantly pushing the boundaries of what's possible in fleet management.

Our Culture

At arenaflex, we're a team of passionate and dedicated professionals who share a common goal: to make a meaningful impact in the lives of our customers. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is made up of individuals from diverse backgrounds and industries, united by a shared passion for delivering exceptional results.

Who You Are

We're looking for a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Support team, you'll be responsible for providing basic technical support and product knowledge to our customers. You'll be the primary point of contact for our customers, and your exceptional communication skills, technical expertise, and problem-solving abilities will make you an invaluable asset to our team.

Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

• Serving as the primary point of contact for basic technical support and product-related inquiries from customers using arenaflex's fleet management software.
• Providing exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Demonstrating comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
• Investigating complex software issues reported by customers, collaborating with Support Specialists, SME's, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
• Continuously identifying opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Your Experience

To be successful in this role, you'll need:

• Previous experience in a customer support or technical support role, preferably in the software industry.
• In-depth knowledge of fleet management software and related technologies is a plus!
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
• Customer-centric mindset with a passion for delivering exceptional support experiences.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
• Flexibility to work occasional evenings or weekends to accommodate customer needs.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two)
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing funds - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012

Join Our Team

If you're passionate about delivering exceptional customer support and have a deep understanding of fleet management software, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the way organizations manage their fleet operations.

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit, and business need.

Application

This application is not intended to and does not create a contract or offer of employment. Employment with arenaflex is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. Originally posted on arenaflex's careers page. Apply To this Job Apply for this job