Customer Logistics IEMEA - Off-Highway/Railway/Industrial Solutions Expert

At arenaflex, we're revolutionizing the world of transportation and industrial solutions with cutting-edge technology and innovative thinking. As a leading player in the industry, we're seeking a highly skilled and motivated Customer Logistics IEMEA to join our Off-Highway/Railway/Industrial Solutions team. If you're passionate about delivering exceptional customer experiences and have a knack for logistics, we want to hear from you.

About arenaflex

arenaflex is a global leader in the development and manufacturing of intelligent technologies for vehicles, transportation systems, and industrial applications. Our mission is to make mobility and industry safer, more efficient, and more sustainable. With a strong presence in over 200 countries, we're committed to innovation, quality, and customer satisfaction.

Job Summary

As a Customer Logistics IEMEA, you'll be responsible for handling customer orders, communicating with customers, and supporting complaint management for our Off-Highway/Railway/Industrial Solutions team. You'll work closely with our customers, internal stakeholders, and cross-functional teams to ensure seamless logistics operations and exceptional customer experiences.

Key Responsibilities

* Handle customer orders, including processing, tracking, and delivery

• Communicate with customers via phone, email, and other channels to resolve queries and issues
• Support complaint management, including investigation, resolution, and follow-up
• Collaborate with internal stakeholders, such as sales, marketing, and product teams, to ensure alignment and effective communication
• Analyze and improve logistics processes to increase efficiency and reduce costs
• Develop and maintain strong relationships with customers, suppliers, and partners
• Stay up-to-date with industry trends, regulations, and best practices to ensure compliance and competitiveness

Requirements

* IT systems and tools (SAP, Office, Salesforce)

• Excellent communication skills, both written and verbal
• Technical affinity/understanding, with a focus on logistics and supply chain management
• Professional 2-3 Year apprenticeship or equivalent education plus additional functional training or qualification or Bachelor Degree in Business Administration/Logistics
• German and English language skills (in oral and written)

Benefits

* Flexible and hybrid working arrangements to balance work and personal life

• Sabbaticals to recharge and pursue personal interests
• Other benefits, including competitive salary, comprehensive health insurance, and retirement plans

Skills and Competencies

* Strong analytical and problem-solving skills, with attention to detail and accuracy

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members
• Technical skills, including proficiency in IT systems and tools (SAP, Office, Salesforce)
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Adaptability and flexibility, with a willingness to learn and adapt to new technologies, processes, and procedures

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As a Customer Logistics IEMEA, you'll have opportunities to:

• Develop your skills and expertise in logistics, supply chain management, and customer service
• Collaborate with cross-functional teams to drive innovation and improvement
• Participate in training programs, workshops, and conferences to stay up-to-date with industry trends and best practices
• Take on new challenges and responsibilities to advance your career and achieve your goals

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's collaborative, innovative, and supportive. As a Customer Logistics IEMEA, you'll work in a fast-paced, dynamic environment with a team of talented professionals who share your passion for logistics and customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive health insurance, and retirement plans. We also offer flexible and hybrid working arrangements, sabbaticals, and other benefits to support your work-life balance and personal well-being.

Conclusion

If you're a motivated and experienced logistics professional with a passion for customer service, we want to hear from you. As a Customer Logistics IEMEA at arenaflex, you'll have the opportunity to work with a talented team, develop your skills and expertise, and make a real impact on our customers and the industry. Apply now to join our team and take your career to the next level. Apply for this job