Experienced Customer Support Consultant – German & English Speaker (Czech Republic) at arenaflex
Are you passionate about delivering exceptional customer experiences and navigating the complexities of the tech industry? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join arenaflex as a Customer Support Consultant, where you'll have the opportunity to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home.
About arenaflex
arenaflex is a leading provider of SaaS, Software, and Hardware solutions, dedicated to empowering businesses and individuals to reach their full potential. With a strong commitment to innovation and customer satisfaction, we've established ourselves as a trusted partner in the tech industry. Our team is comprised of passionate individuals from diverse backgrounds, united by a shared vision of delivering exceptional experiences and driving growth.
Join our team and unlock your potential
As a Customer Support Consultant at arenaflex, you'll be part of a dynamic team that's passionate about delivering world-class customer support. You'll have the opportunity to work with cutting-edge technology, collaborate with internal teams, and develop new skills to achieve challenging goals. Our People First management approach ensures that you'll be supported and empowered to succeed, with a focus on work-life balance and continuous growth.
What you'll do
As a Customer Support Consultant, your primary responsibilities will include:
- Providing exceptional customer support via emails, ensuring timely and effective resolution of customer inquiries
- Processing account seizures (e.g., freezes, wage garnishments) in a compliant manner, maintaining accurate and structured case documentation
- Providing information on loan terms, account details, and legal matters, ensuring customers receive accurate and timely support
- Managing tickets and workflows using Zendesk and Jira, ensuring efficient issue resolution and collaboration with internal teams
- Collaborating with internal teams to ensure seamless issue resolution and customer satisfaction
- Meeting team KPIs and staying up-to-date with cutting-edge technology to deliver exceptional customer experiences
- Securingly working with customers' sensitive information, adhering to data privacy standards and regulations
- Applying the latest customer happiness practices to drive customer satisfaction and loyalty
What you need to succeed
To excel in this role, you'll need:
Excellent English and German skills (C1 for both spoken and written)
, with the ability to communicate effectively with customers and internal teams
Experience in customer support
, with a solid understanding of customer needs and expectations
Background in banking, legal, or financial services
, with knowledge of relevant regulations and industry standards
Solid understanding of GDPR and data privacy standards
, ensuring compliance and data protection
Proficiency in using Zendesk and Jira
, with experience in managing tickets and workflows
Analytical and research skills
, with the ability to analyze customer issues and provide effective solutions
Strong attention to detail and reliability when handling sensitive or legal information
, ensuring accuracy and confidentiality
Positive and responsible attitude
, with a commitment to delivering exceptional customer experiences
A great plus
While not required, experience with Confluence and background working in regulated environments will be highly valued.
Benefits and Perks
As a Customer Support Consultant at arenaflex, you'll enjoy:
Fixed schedule: 9 AM – 6 PM CET
, ensuring a stable and predictable work environment
Opportunity to work fully remote
, with the flexibility to work from home and maintain a healthy work-life balance
Inclusive international environment
, with a diverse team and opportunities for growth and development
Compensation in USD
, with a competitive salary and benefits package
Good bonuses for referring friends
, with opportunities to earn additional income
Paid intensive training and probation
, ensuring you're equipped with the skills and knowledge to succeed
Work-life balance
, with a focus on maintaining a healthy and fulfilling lifestyle
Responsive management interested in your growth and long-lasting cooperation
, with a commitment to supporting your career development
Who we are
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a global leader in premium outsourced customer support. Since 2010, we've established ourselves as an industry leader, with 8 hubs around the world and a commitment to delivering exceptional experiences.
Join us and send your CV in English
If you're passionate about delivering exceptional customer experiences and navigating the complexities of the tech industry, we invite you to join arenaflex as a Customer Support Consultant. Send your CV in English, highlighting your outstanding skills and experience, and take the first step towards a rewarding career with our team.
Visit our website
For more information about arenaflex and our team, please visit our website at [www.arenaflex.com](http://www.arenaflex.com).
DISCLAIMER
arenaflex is an equal opportunities employer, committed to providing a fair and inclusive environment for all candidates. Our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply for this job