Senior Customer Programs Manager – Revolutionizing Mental Healthcare through Customer Advocacy and Lifecycle Marketing

At arenaflex, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're a forward-thinking organization that's passionate about creating a world where mental wellness is prioritized and accessible to all. As a Senior Customer Programs Manager, you'll play a pivotal role in designing and leading high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. If you're a seasoned professional with a passion for customer-centric initiatives, we want to hear from you.

About arenaflex

arenaflex is a pioneering organization that's dedicated to transforming the mental healthcare landscape. We're a team of innovators, advocates, and change-makers who are committed to creating a world where mental wellness is valued and prioritized. Our mission is to remove every barrier that prevents people from getting the help they need, and we're looking for talented individuals like you to join our journey.

Key Responsibilities

As a Senior Customer Programs Manager at arenaflex, you'll be responsible for designing and leading high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Your key responsibilities will include:

• Developing and executing customer programs that drive engagement, retention, and advocacy
• Collaborating with cross-functional teams to identify business needs and develop strategic solutions
• Managing and operationalizing programs within Salesforce and Gainsight platforms
• Providing exceptional communication and influence skills to drive clarity and alignment across diverse stakeholders
• Leading internal enablement or change management rollouts to drive business outcomes
• Proactively identifying opportunities for process improvements and implementing changes to enhance program effectiveness
• Collaborating with the customer success team to develop and implement customer-centric initiatives
• Analyzing program metrics and providing data-driven insights to inform business decisions
• Staying up-to-date with industry trends and best practices in customer programs and lifecycle marketing

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment
• Proven track record of managing cross-functional initiatives from strategy to execution
• Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms
• Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders
• Highly organized and detail-oriented, with strong project management and prioritization skills
• Experience leading internal enablement or change management rollouts
• Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments
• Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom)

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in a mental healthcare or wellness-focused organization
• Knowledge of industry trends and best practices in customer programs and lifecycle marketing
• Experience with data analysis and interpretation to inform business decisions
• Certification in program management or a related field

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong project management and prioritization skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to analyze data and provide insights to inform business decisions
• Strong influence and negotiation skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Programs Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to take on new challenges and responsibilities
• A dynamic and supportive work environment that encourages collaboration and innovation
• A competitive salary and benefits package that reflects your value to the organization

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer-centricity. Our company culture is built on the following core values:

• Customer-centricity: We're passionate about creating a world where mental wellness is prioritized and accessible to all.
• Innovation: We're a team of innovators and change-makers who are committed to transforming the mental healthcare landscape.
• Collaboration: We believe that collaboration and teamwork are essential to driving business outcomes and achieving our mission.
• Diversity and Inclusion: We're committed to creating a workplace that's inclusive and welcoming to all employees, regardless of their background or identity.
• Growth and Development: We're committed to helping our employees grow and develop their careers, and we offer a range of training and development opportunities to support this goal.

Compensation, Perks, and Benefits

As a Senior Customer Programs Manager at arenaflex, you'll receive a competitive salary and benefits package that reflects your value to the organization. Our benefits package includes:

• Health, Dental, Vision benefits
• Employer-sponsored 401(k) match of up to 2% for retirement planning
• Yearly allotment of no-cost visits to the arenaflex network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• Donation matching of up to $200 per year

Conclusion

If you're a seasoned professional with a passion for customer-centric initiatives and a commitment to transforming the mental healthcare landscape, we want to hear from you. As a Senior Customer Programs Manager at arenaflex, you'll have the opportunity to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Join our team and be part of a dynamic and supportive work environment that values collaboration, innovation, and customer-centricity. Apply now to take the first step in your journey with arenaflex. Apply for this job