Experienced Bilingual (Spanish/English) Sales Customer Experts - Evening/Overnights - Remote Opportunity at arenaflex

Are you a driven and customer-focused individual looking to take your career to the next level? Do you possess excellent communication skills, both written and verbal, and are proficient in Spanish and English? If so, we invite you to join arenaflex, a global leader in digital business services, as a Bilingual (Spanish/English) Sales Customer Expert.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we empower our employees to make a positive impact on our communities, clients, and the environment. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with arenaflex

As an arenaflex employee, you can expect a comprehensive benefits package, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

arenaflex and You

At arenaflex, we believe in empowering our employees to grow and develop their skills. Through our balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. As a Bilingual (Spanish/English) Sales Customer Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Bilingual (Spanish/English) Sales Customer Expert, your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• 6 months of sales customer service experience minimum
• Bilingual - Spanish and English
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months of sales experience minimum
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To ensure a successful work-from-home experience, you will need:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Apply Now

If you are a motivated and customer-focused individual looking to take your career to the next level, we invite you to apply for the Bilingual (Spanish/English) Sales Customer Expert role at arenaflex. Apply for this job