Experienced Tech Customer Service Representative - Water Heaters - Work from Home (Training on-site at arenaflex)

Overview

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with arenaflex include:

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

arenaflex and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. * Ability to work remotely in a virtual team environment

• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

* Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

About the Job

As a Tech Customer Service Representative at arenaflex, you will be working from home and will be responsible for handling customer inquiries related to water heaters. You will be working in a virtual team environment and will be required to have excellent communication skills, problem-solving skills, and the ability to work independently.

Training

Training will be provided on-site at arenaflex's Johnson City, TN location. After training, the position will be 100% remote.

Hiring Requirements

Hires must reside within a 50-mile radius of Johnson City, TN.

Why arenaflex?

* Competitive wages and benefits

• Opportunities for career growth and advancement
• Collaborative and engaging work environment
• Flexible work arrangements, including work from home options
• Comprehensive training and development programs
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this job by clicking on the link below. Apply To this Job

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job