Experienced Customer Success Analyst – Bswift Platform Expertise

At arenaflex, we're committed to fostering a unique company culture that rewards self-starters and those who are dedicated to delivering exceptional customer experiences. As a leading player in the industry, we're excited to continue solidifying our foundation by building an unparalleled team that promotes future growth. We're now looking for a talented Customer Success Analyst to join our growing team and help us achieve our goals!

What You'll Do:

As a Customer Success Analyst at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience on our Bswift platform. Your primary responsibilities will include:

• Developing in-depth knowledge of applicable software tools and configurations to deliver exceptional customer experiences.
• Creating and configuring new and existing customer websites using third-party software, with a focus on low to moderate complexity projects.
• Troubleshooting routine issues and providing basic support to assigned customers, with a commitment to resolving issues efficiently and effectively.
• Collaborating with senior analysts and other team members to quality check configured software and ensure proper functioning.
• Following established SOPs and executing assigned duties with attention to detail and a commitment to excellence.
• Providing direct daily support to assigned customers and/or customers as directed, with a focus on delivering exceptional customer experiences.
• Learning health and benefits products, services, and tools to configure and test software tools effectively.
• Committing to assist with achieving or exceeding internal and external performance standards, with a focus on continuous improvement.
• Participating in customer meetings, as requested, to provide expert guidance and support.
• Following department guidelines, policies, and procedures, including professional development and continuing education required for valid licensing.
• Determining a course of personal and professional development to enhance skills and knowledge.
• Performing all other duties as assigned by management.

What You'll Need:

To succeed in this role, you'll need to possess the following qualifications:

Minimum Education:

Associate's or Bachelor's degree, or equivalent work experience.

Proficient with MS Office Suite:

You should be proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint.

Experience working with database applications:

You should have experience working with database applications, with a focus on data analysis and interpretation.

Exceptional telephone demeanor:

You should possess exceptional telephone skills, with the ability to communicate effectively with customers at all levels.

BSwift Experience:

You should have experience working with the Bswift platform, with a focus on configuration and troubleshooting.

Strong interpersonal skills:

You should possess strong interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.

Attention to detail:

You should have a strong attention to detail, with the ability to adhere to high standards for customer-facing work product.

Ability to maintain confidentiality:

You should be able to maintain confidentiality, with a focus on protecting sensitive customer information.

Preferred Qualifications:

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1-2 years of experience in an office environment:

You should have 1-2 years of experience in an office environment, preferably in the insurance, human resources, or financial sector.

Additional skills and certifications:

You should possess additional skills and certifications, such as experience with software development, data analysis, or project management.

Pay Range:

The pay range for this role is $26.44 - $31.25 hourly, with a focus on rewarding experience and skills. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role, taking into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being:

At arenaflex, we go beyond standard benefits, focusing on the total well-being of our teammates. Our benefits package includes:

Health Benefits:

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits:

ESPP, 401k, Student Loan Assistance, Tuition Reimbursement

Mental Health & Wellness:

Free Mental Health & Enhanced Advocacy Services

Beyond Benefits:

Paid Time Off, Holidays, Preferred Partner Discounts, and more.

The Power To Be Yourself:

As an Equal Opportunity Employer, we're committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. Our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself," reflects our commitment to creating a workplace where everyone can thrive. If you're passionate about delivering exceptional customer experiences and committed to continuous learning and growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex! Apply for this job