Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Patient Customer Service Representative, you will be part of a dynamic team that is dedicated to providing exceptional customer experiences through innovation and continuous improvement. If you are passionate about delivering solutions to challenging patient billing issues and are interested in a career where learning and engagement are valued, then arenaflex is the place for you!
About arenaflex
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions to the healthcare industry. We are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is passionate about delivering exceptional customer experiences and is dedicated to providing innovative solutions to challenging patient billing issues.
Job Summary
We are seeking an experienced Patient Customer Service Representative to join our team. As a Patient Customer Service Representative, you will be responsible for providing exceptional customer experiences to patients, doctors' offices, and private insurance carriers. You will be responsible for answering inbound calls, initiating payment plans, and resolving patient inquiries. You will also be responsible for maintaining performance goals and becoming proficient with processes after completing a structured training program.
Responsibilities
* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
- Work from home opportunity with a structured environment and structured breaks
- Manage time and tasks independently while maintaining productivity
Knowledge, Skills, and Abilities
* Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Ability to connect equipment to router/modem with Ethernet cord
- Dedicated area to perform duties without interference
Qualifications
* High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with patients regarding medical information strongly preferred
Technical/Other Requirements
* Internet download speed of at least 50 megabytes per second connectivity required – if work remote (not just satellite)
- Ability to connect equipment to router/modem with Ethernet cord
- Dedicated area to perform duties without interference
- Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex?
* Work from home opportunity with a structured environment and structured breaks
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range
* $15.25-16.00 or State/Local minimum wage, if higher
Application Window Closes
* 7/30/2025
Shift and Schedule
* Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST)
- During training, the hours will be 9am-6pm EST
Shift Differential
* 11AM-8PM (EST) SHIFT – 10% Shift Differential for residents in Eastern time zone
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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