Experienced Sr Customer Success Manager – Data Security and Compliance Expert for arenaflex North East Region

At arenaflex, we're revolutionizing the way organizations manage and protect their data. As a leading innovator in data security, compliance, and AI data management, we're committed to helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We're now seeking an experienced Sr Customer Success Manager to join our growing team in the North East region, specifically in New York or Boston. This is an exciting opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About arenaflex

arenaflex is a cutting-edge tech startup that's making waves in the data security and compliance space. We've been recognized for our innovative solutions and commitment to excellence, earning us a spot on the:

• Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Our Culture

At arenaflex, we're passionate about creating a people-centric culture that's fast-paced and rewarding. We value innovation, diversity, integrity, and collaboration, and we're committed to making a positive impact in the world. Our team is the foundation of our success, and we're looking for like-minded individuals who share our values of Care, Do, Try & Shine.

Job Summary

We're seeking an experienced Sr Customer Success Manager to join our growing team in the North East region. As a Sr Customer Success Manager, you'll be responsible for managing customer relationships, risk, and revenue. You'll build trust and create meaningful relationships among champions and key executives within each account, advocate on behalf of customer issues and needs, and collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell.

Key Responsibilities

* Manage customer relationships, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

Requirements

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values – Care, Do, Try & Shine.

Care

– We care about our customers and each other

Do

– We do what it takes to make a positive impact

Try

– We try our best and we don’t give up

Shine

– We shine and make it our mission to always stand out

Compensation and Benefits

The annual base salary range is $125,000 – $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We offer a comprehensive benefits package, including:

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

Why Join arenaflex?

We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Join our team and be part of something amazing!

How to Apply

If you're a motivated and experienced Sr Customer Success Manager looking for a new challenge, please submit your application through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals. Apply for this job