Experienced Customer Success Manager, Mid-Market – Empowering SaaS Clients through Strategic Partnerships and Expert Guidance

At arenaflex, we're revolutionizing the way the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. As a Customer Success Manager, Mid-Market, you'll play a pivotal role in driving mutual success and growth for our fastest-growing clients. If you're passionate about empowering and enabling SaaS clients, we want to hear from you.

About arenaflex

arenaflex is a leading skills platform that has powered millions of skills evaluations, trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and used by learners across the globe. We're proud to have been recognized as one of the World's Most Innovative Companies of 2025 by Fast Company, ranked #2 in Education, and featured in TIME magazine as one of the World's Top EdTech Companies in 2025 and 2024. Our commitment to innovation and customer satisfaction has earned us a Certified Best Place to Work 2023-2024 designation.

The Role

As a Customer Success Manager, Mid-Market, you'll serve as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of arenaflex's product suite, industry expertise, and business acumen. You'll manage a portfolio of our fastest-growing clients, driving mutual success and growth through strategic partnerships and expert guidance.

Key Responsibilities:

* Manage a portfolio of arenaflex's fastest-growing clients to drive mutual success and growth

• Serve as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of arenaflex's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of arenaflex to strategic business goals of customers
• Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
• Act as an expert resource in arenaflex's product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)

Essential Qualifications:

* 5+ years of experience in a customer success role at a B2B SaaS company

• Experience managing 50-55 accounts with at least $4 million ARR
• A customer-first attitude and ability to build long lasting relationships with customers
• Success spearheading end-to-end projects, including:

+ Content consultation + Implementation & roll-out consultation

• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills
• Excellent written and verbal communication skills

Preferred Qualifications:

* Experience working with arenaflex's product suite and admin tools

• Knowledge of industry trends and best practices in customer success
• Proven track record of driving customer adoption and retention
• Experience with project management tools and methodologies

Skills and Competencies:

* Strong communication and interpersonal skills

• Ability to build and maintain strong relationships with customers and stakeholders
• Proactive and results-driven approach to customer success
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing opportunities for growth and development, including training and education programs, mentorship, and career advancement opportunities

• Our team is passionate about learning and development, and we encourage our employees to pursue their interests and passions
• arenaflex offers a range of benefits, including medical, dental, and vision coverage, 401k matching, and unlimited time off policy

Work Environment and Company Culture:

* arenaflex is a globally distributed, fully remote team, offering the flexibility and autonomy to work from anywhere

• Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, innovation, and customer satisfaction
• We're proud to be an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our business

Compensation, Perks, and Benefits:

* Competitive salary, equity, and bonus comp packages

• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning & Development benefits
• Physical & Mental health benefits
• Equipment & generous home office setup stipend
• Team activities and get-togethers to connect with your fellow arenaflex team members

The Hiring Process:

* Our hiring process starts off in the arenaflex platform with a CSM skills assessment: a 30-minute AI conversation simulation covering 3 questions

• It is designed to provide an opportunity to showcase your conversational skills in the following areas:

+ How you define success as a CSM + How you build relationships + How you handle risk

Why You'll Love It Here:

* arenaflex is a fast-growing SaaS company with a passion for innovation and customer satisfaction

• Our team is globally distributed, fully remote, and offers the flexibility and autonomy to work from anywhere
• We're committed to providing opportunities for growth and development, including training and education programs, mentorship, and career advancement opportunities
• Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, innovation, and customer satisfaction

If you're passionate about empowering and enabling SaaS clients, we want to hear from you. Apply now to join our team as a Customer Success Manager, Mid-Market and be a part of our mission to revolutionize the way the world discovers and develops the skills that will shape the future. Apply for this job