Experienced Customer Success Manager – Restaurant Operations and B2B SaaS

At arenaflex, we're revolutionizing the way restaurants and foodservice operators manage their operations, and we're looking for a talented Customer Success Manager to join our team. Our customers rely on our top-ranked platform to streamline their operations, improve efficiency, and enhance the guest experience. As a Customer Success Manager, you'll play a critical role in driving successful adoption and retention of our products, building strong relationships with our customers, and helping them achieve their business goals.

About arenaflex

arenaflex is a global leader in providing software solutions to the food industry. Our platform is used by over 150,000 locations across 100+ countries, serving the world's top restaurant and foodservice operators. We're proud to have customers like Chipotle, Culver's, Domino's, Dunkin', Five Guys, and P.F. Chang's rely on our platform to manage inventory, staff scheduling, learning and development, food safety, operational tasks, and audits.

Our Culture

We're a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. While we each work with our own group of customers, we collaborate, strategize, and help wherever needed. We believe in creating a workplace where every team member is respected and valued, and we're committed to fostering an inclusive and diverse environment.

What You'll Do

As a Customer Success Manager, you'll be responsible for:

• Driving successful adoption and retention of all arenaflex products within your portfolio of customers
• Becoming an expert on the value of arenaflex platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges
• Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features
• Managing the ongoing customer relationship to encourage growth, expansion, and loyalty
• Identifying new opportunities to expand arenaflex to support additional work processes or departments within the customer's business
• Tracking and closing renewal business
• Advocating for customers internally by collaborating with our Product team to translate customer feedback into product requirements
• "Priming the pump" for customer case studies, quotes, and testimonials by identifying advocates and sharing great stories with our Marketing team

What We're Looking For

We're looking for an excellent 'explainer' who is organized and process-oriented, with a focus on uncovering opportunities to improve efficiency for yourself, your customers, and your team. You should be a natural project manager, able to create urgency without being annoying, and know how to find the optimal balance between speed, accuracy, and quality in the work you deliver. You should also have a polished, professional, and articulate communication & presentation style, but be able to shine through with your personality.

Essential Qualifications

* Bachelor's Degree

• 2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product
• Excellent communication and presentation skills
• Strong organizational and project management skills
• Ability to work in a fast-paced environment and adapt to rapidly changing priorities
• Experience collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems

Nice to Haves

* Experience managing restaurant operations

• Experience with Salesforce, Catalyst, Google Apps
• Experience working with a distributed team
• Experience supporting restaurant, convenience store, or grocery industry verticals

What You'll Get

As a Customer Success Manager at arenaflex, you'll enjoy:

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, Headspace+)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Equal Employment Opportunity Statement

At arenaflex, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join Us

We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team. Join us in our mission to provide the best software solutions to the food industry. Apply now to become a part of our team and help us shape the future of restaurant operations. Apply for this job